Adrian Swinscoe
DECEMBER 11, 2023
The contact center space is under a lot of pressure right now. As things stand, the status quo doesn’t look sustainable. Business Process Outsourcers (BPOs) play […] The post Three trends reshaping the customer experience outsourcing market first appeared on Adrian Swinscoe.
Experience Investigators
DECEMBER 11, 2023
If you’re looking to stay up to date with customer experience (CX) trends, CX expert Jeannie Walters has you covered. Join Jeannie in this short, approachable course on the biggest, most important new trends in the ever-evolving field of CX. Keep your CX knowledge current and relevant by exploring topics like customer journey mapping, employee experience, cutting-edge CX tools, and how to skillfully—and ethically—use AI in CX projects.
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Customer Think
DECEMBER 11, 2023
As a technique, website personalization has been around for some time now. It involves offering your users a custom online experience from the moment they land on your website. As a website development company, you can customize this experience based on their past journeys, purchase history, geography, and behavior.
Win the Customer
DECEMBER 11, 2023
In the evolving landscape of business, customer experience (CX) has emerged as the linchpin for success. For senior service managers, the ability to understand, measure, and enhance customer engagement is pivotal. The digital era has redefined the dynamics of customer interactions, necessitating a recalibration of strategies to ensure sustainable and successful engagements.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer Think
DECEMBER 11, 2023
In an age where instant gratification is the norm, businesses are turning to generative AI chatbots to meet and exceed customer expectations. These sophisticated chatbots are not mere responders; they’re conversational architects, building bridges between human queries and intelligent, nuanced solutions. Among the vanguards of this revolution, Glassix stands tall, but it is not alone.
Doing CX Right
DECEMBER 11, 2023
Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service with Keynote Speaker, Stacy Sherman, and CXQA, Rob Connelly. The post AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event appeared first on Doing CX Right.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Qmatic
DECEMBER 11, 2023
What should businesses look for when trying to improve customer experiences? Easy, how to reduce frustration amongst customers. A lot of customer frustration lies in the amount of time they have to wait until they get assistance. A key component to consider in any business when trying to improve customer experiences is to evaluate customers’ waiting experience, and this is when the term ‘queue management’ comes into role.
Zendesk
DECEMBER 11, 2023
Artificial intelligence (AI) is powering one of the biggest transformations in history, but powering AI is vast amounts of energy— an estimated 85.4 terawatt-hours of electricity annually by 2027 , or more than most small countries use in a single year. As the demand for computing grows and accelerates, so too does the potential environmental cost. According to a recent MIT study, training a single AI model can emit as much carbon as five cars in their lifetimes.
SurveySensum
DECEMBER 11, 2023
Mira is a crazy shopper and a pro at getting amazing deals. Whenever I want to buy something beyond my budget, I run to Mira. So, one day I observed the master at work. I saw that she explored at least 5 different shopping websites to shop for a pair of black heels. Finally, through a social media referral, she snagged the heels at a WHOPPING 25% DISCOUNT compared to the price listed on the brand’s website.
Customer Think
DECEMBER 11, 2023
It is this time of the year. Everybody (and their dog), has some predictions for 2024. As you can guess, reading this, I am participating in this game. Last year, I published three humble wishes to better the industry – and I am sad to say, that my three wishes stay wishes also in 2024.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
MyCustomer Experience
DECEMBER 11, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Customer Think
DECEMBER 11, 2023
This post is the seventh in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first six steps are to 1.
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