Bill Quiseng
DECEMBER 6, 2023
English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company.
Adrian Swinscoe
DECEMBER 6, 2023
Today’s interview is with Shafqat Islam, Chief Marketing Officer at Optimizely, a digital experience platform software as a service provider. Shafqat joins me today to talk […] The post Personalization is pervasive but it’s not personal – Interview with Shafqat Islam first appeared on Adrian Swinscoe.
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CommBox
DECEMBER 6, 2023
In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot. There is very little doubt today that it revolutionizes the way companies, and customer support services interact with their customers.
Qmatic
DECEMBER 6, 2023
Improving customer experience is a key activity for all businesses to work on to maintain strength in competitive markets, and using a customer journey management system is key for streamlining your efforts throughout the organization. Customer journey management systems can be simple and complex solutions, and by understanding what it is and how to use one is the first step to unlocking the true power of a customer journey management system.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer Think
DECEMBER 6, 2023
(Image courtesy of ValueSelling Associates) On October 31, Halloween was in full swing here in the United States. When I went to sleep that Tuesday night, the nearby businesses were decked out in their spookiest best.
Hodusoft
DECEMBER 6, 2023
Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. This is particularly critical for call centers, where customer satisfaction is paramount for the business’s success. Dynamic scripting, an ultramodern approach to call center scripting, stands out as vital, enabling the creation of customized interactions.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
NGDATA
DECEMBER 6, 2023
By implementing key performance indicators and measurable metrics, marketers can effectively track and quantify the impact of their efforts. This enables them to showcase their achievements confidently, communicate their successes in financial terms that resonate with bank executives, and demonstrate the financial value their work brings to the organization.
Customer Think
DECEMBER 6, 2023
Era AI is based on a winning combination of both proprietary technology developed by CommBox and commercial large language models
NGDATA
DECEMBER 6, 2023
Digital technology and AI have revolutionized finance. According to McKinsey's Eric Lamarre, following a proven roadmap can provide banks a competitive advantage in the never-ending process of digital transformation. Source The post A Banker’s Guide to Digital and AI Transformation Success appeared first on NGDATA.
Customer Think
DECEMBER 6, 2023
In the world of sales, the pursuit of success is relentless. Sales organizations have high expectations for their sales teams, pushing them to do better and be better. While setting goals is necessary for any type of growth, the problem arises when sales managers expect improvement without providing education.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
NGDATA
DECEMBER 6, 2023
Credit unions, Chime, CashApp/Square, SoFi, and PayPal/Venmo outperformed banks in innovation. Filene Research Institute identified opportunities for credit unions to differentiate themselves Source The post Credit Unions Lead Banks on Innovation: Study Shows appeared first on NGDATA.
Customer Think
DECEMBER 6, 2023
The concept of a “Golden Path” has captivated humankind since the earliest times. While it has many meanings attributed to it, I’m using it here in a marketing context.
NGDATA
DECEMBER 6, 2023
Banking digital marketing is complex, with trends like mobile ads, Google, social media, metaverse, and email. Consumers want local ads, but many use ad blockers. US data is shared often, and privacy is a concern. Financial services worry privacy changes will hurt marketing. Source The post 62 Digital Marketing Statistics Every Financial Marketer Should Know appeared first on NGDATA.
Customer Think
DECEMBER 6, 2023
Retailers might not be thankful for “50% off” signs, but as they barrel toward Black Friday, they should be thankful for Turtles, toddlers and their own employees. These three shopping influencers – and several others – have helped boost retail traffic in 2023.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
NGDATA
DECEMBER 6, 2023
Banks face challenges from oversight, innovation, and competition. Despite past issues, the last 18 months have been the best period for global banking since 2007. Financial institutions should reassess their business, identify competitive advantages, and plan for the future by focusing on scale, specialization, and diversification to generate returns.
Customer Think
DECEMBER 6, 2023
We have all heard the proverb “It takes a village to raise a child.” It means that an entire community of people must provide for and interact positively with children for those children to experience and grow in a safe and healthy environment.
Logicalware
DECEMBER 6, 2023
Housing Associations in the UK serve as a vital pillar, providing homes for more than 4.4 million households. However, they are currently facing an array of challenges, from rising costs and staff turnover to housing shortages and the recent introduction of the Tenant Satisfaction Measures (TSM). Navigating these challenges while ensuring the well-being of both tenants and staff can be an overwhelming task.
SurveySensum
DECEMBER 6, 2023
Ever found yourself wondering w hy some businesses flourish while others struggle to keep up? Imagine your business as a vibrant garden, with customers as the colorful blooms. But, here’s the thing – how do you ensure your garden is thriving? — Enter the Customer Health Score – the secret sauce that successful businesses swear by. It’s like a fitness tracker for your customer relationships, telling you when things are blooming or need a little extra care.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
The DiJulius Group
DECEMBER 6, 2023
On this episode of The Customer Service Revolution, Nicole Paul, a renowned expert in customer experience, is our guest host. Nicole plunges into the heart of customer service, discussing its potential as a competitive edge, the importance of transparent communication within an organization, and some useful methods to transform unhappy customers into brand enthusiasts.
Customer Think
DECEMBER 6, 2023
The ON platform revolutionizes AI chat, empowering businesses across diverse industries to effortlessly productize generative AI
Help Scout
DECEMBER 6, 2023
Generative AI can easily handle basic questions like “What does Customers Helped mean in my email report?”— but even then it often feels like something is … missing. Here's how to benefit from AI tools without lowering your quality bar.
Customer Think
DECEMBER 6, 2023
From time to time, I get a question similar to this: “What do you do if someone doesn’t buy-in to the company mission or purpose and resists your attempts to link these ideals to their job responsibilities?” It’s true that not every employee will buy-in to the organization’s mission, vision, purpose, and core values.
Speaker: Evelyn Chou
Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.
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