Adrian Swinscoe
AUGUST 19, 2023
Today’s interview is with Carey Smith, who is Founding Contrarian at Unorthodox Ventures. Carey is a returning guest and was first on the podcast back in […] The post Revisiting the Big Ass Fans story and what happened next – Interview with Carey Smith of Unorthodox Ventures first appeared on Adrian Swinscoe.
The Customer Service Blog
AUGUST 19, 2023
The so-called ‘challenger bank’ Monzo has topped an official league table which charts whether customers would recommend their bank to family and friends. Its score of 80% was higher than all its rivals across the UK. The survey of 16,000 people placed Monzo first, Starling second, and First Direct third. Joint bottom of the table were Virgin Money and Royal Bank of Scotland (RBS) - both of which were recommended by only 48% of their customers in the survey.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
AUGUST 19, 2023
Donna Fluss digs into Generative AI Is generative AI ready for prime time? Here’s what DMG’s president, Donna Fluss thinks. The post Donna Fluss digs into Generative AI appeared first on DMG Consulting.
Beyond Philosophy
AUGUST 19, 2023
Waiting around for a customer experience is rarely a good thing. When customers are waiting for you, that’s usually a sign that not waiting would have been difficult or inconvenient (read: expensive) for your company. However, not valuing customers’ time is probably the most expensive mistake you can make. Then, of course, there are the times when the waiting is part of the experience.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Doing CX Right
AUGUST 19, 2023
Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience. The post How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business appeared first on Doing CX Right.
Expert insights. Personalized for you.
190 
Let's personalize your content