Bill Quiseng
FEBRUARY 7, 2024
Welcome to CX 101. Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. This is not a customer service training class. Training is finite, usually one to three days. And training is top-down, one-way “I know everything, you know nothing” instruction.
Qmatic
FEBRUARY 7, 2024
When talking about improving customer experience, the suggestion of doing a customer journey map normally appears in the discussions. But really, what is a customer journey map, what does customer journey mapping mean, and why is it beneficial for businesses to consider when they want to improve customer experiences? In this article, I will explore the purpose and benefit of a customer journey map and what to consider when doing customer journey mapping in your organization.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The DiJulius Group
FEBRUARY 7, 2024
Unlock the secrets to elevating your business through the power of exceptional customer service with Matt Jensen. On this episode of The Customer Service Revolution, we cover Matt’s journey with Vance Thompson Vision, revealing how an unwavering commitment to customer experience has propelled them to the forefront of vision care. We uncover the necessary ingredients.
Fonolo
FEBRUARY 7, 2024
As a global leader in audio, video and collaboration solutions, the Danish company Jabra knows a thing or two about delighting customers. After all, Jabra has been creating best-in-class technology that brings people together for 150 years. When the company wanted to ramp up its excellent customer service offering to further reduce hold times and abandon rates in busy contact centers around the globe, it turned to Fonolo’s Call-Back solutions.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Zonka Feedback
FEBRUARY 7, 2024
Understand the intent behind customer feedback to derive valuable insights and take instant actions with Zonka Feedback's intent analysis functionality.
SurveySensum
FEBRUARY 7, 2024
In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. The key to winning the engagement battle? – Forging emotional bonds. Motista reveals a significant trend: a remarkable 71% of individuals recommend a brand influenced by the emotions it triggers in them.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
FEBRUARY 7, 2024
Growing up in the ’80s, I was obsessed with the television show “Knight Rider.” The idea of a talking, decision-making artificial intelligence like KITT wasn’t just cool; it felt like a peek into the future. Back then, KITT’s self-driving tech was mind-blowing—yet somehow, it seemed within the realm of possibility. I daydreamed about someday being Michael Knight, teaming up with my AI sidekick to make a difference.
NGDATA
FEBRUARY 7, 2024
Generative AI is a valuable tool for marketers, helping to streamline or automate the creation of all sorts of content. It can be used to write marketing copy, generate ideas, and create visuals, videos, and music. It can also analyze sentiment, create highly targeted campaigns, and personalized customer experiences. Generative AI is faster, easier, and cheaper than traditional methods and can create a significant wow factor.
SurveySensum
FEBRUARY 7, 2024
Ask the right questions to the customers at the right touchpoint. – Well, I’ve always emphasized it. Otherwise, the feedback may lose its authenticity. Gathering customer feedback strategically is crucial for understanding their pain points. However, companies often grapple with determining the optimal timing for survey distribution across the customer journey.
NGDATA
FEBRUARY 7, 2024
Banks use data to attract and retain B2B customers by analyzing SMB interactions and creating client profiles. Marketing teams augment first-party data with third-party sources like LinkedIn and intent data to gain insights into company status. Source The post Panning for data gold in small- and medium-size business transactions appeared first on NGDATA.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Help Scout
FEBRUARY 7, 2024
In a competitive field like customer service, a great cover letter can help you stand out from the crowd. Check out these examples and tips for writing one of your own.
NGDATA
FEBRUARY 7, 2024
Use these tips to create more effective email surveys and review requests your customers will want to open and complete. Source The post Why it’s time to rethink your feedback emails and how to do it right appeared first on NGDATA.
Help Scout
FEBRUARY 7, 2024
Feeling overwhelmed in the queue? Help desk automation can help! When done well, automating certain tasks can give customers a better experience and reduce the stress on your team.
NGDATA
FEBRUARY 7, 2024
Gen AI will dominate 2023 but business leaders should not overlook ten underlying ideas shaping the modern business landscape. These ideas relate to business fundamentals and significant shifts like architecting for testing and considering a workforce with gen AI copilots. Source The post Ten unsung digital and AI ideas shaping business appeared first on NGDATA.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
NGDATA
FEBRUARY 7, 2024
Banks adopting AI face challenges in training frontline staff. Workers often don't use the technology themselves, creating gaps in knowledge. Banks need to address these issues by incentivizing employees to become customers themselves and offering simulation tools and microlearning modules. AI-powered chatbots can also help staff answer customer questions.
Expert insights. Personalized for you.
78 
Let's personalize your content