Tue.Oct 22, 2024

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Overcoming today’s most common EX challenges

CX Network

Annette Franz, CCXP explains why the employee experience needs to become a top priority for leaders

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[Experience Action Podcast] Get B2B Partners Aligned with CX

Experience Investigators

What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of Experience Action Podcast, we explore how B2B suppliers can effectively engage retail partner staff to ensure a seamless customer experience that resonates with everyone involved. Through transparent communication and targeted training, Jeanne uncovers actionable strategies that go beyond traditional sales tactics, emphasizing the value of shared goals and mutual succe

B2B 52
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What is agentic AI and how is it changing CX?

CX Network

Taking generative AI to the next level, agentic AI paves the way for autonomous assistants and customer support

AI 103
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A Practical Approach to AI Transparency

Help Scout

Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.

AI 59
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Boost Customer Engagement With These 30+ Social Media Survey Questions

SurveySensum

While browsing social media you become part of 5.17 billion consumers or 63.7% of the world’s population who use social media on a daily basis. This makes me wonder – are businesses aware of the opportunity that taps into this massive and diverse user base for feedback collection? Are they leveraging this channel effectively enough to gather feedback to refine their products and overall business?

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Elevating Customer Experience: OP360 Labs Tests Noise Cancellation and Accent Neutralization Technology

Execs In The Know

In today’s digital age, artificial intelligence (AI) has transitioned from a mere trend to an essential component of customer service solutions. At OP360, we pride ourselves on being at the forefront of AI integration, leveraging a vendor-agnostic approach that prioritizes effectiveness and ease of operation. Our recent exploration of audio control technology showcases just one facet of our comprehensive AI-powered agent workspace.