CX Network

OCTOBER 22, 2024

Taking generative AI to the next level, agentic AI paves the way for autonomous assistants and customer support

AI 103

AI CX 103

Help Scout

OCTOBER 22, 2024

Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.

AI 59

AI Compliance Customer Service 59

Execs In The Know

OCTOBER 22, 2024

In today’s digital age, artificial intelligence (AI) has transitioned from a mere trend to an essential component of customer service solutions. At OP360, we pride ourselves on being at the forefront of AI integration, leveraging a vendor-agnostic approach that prioritizes effectiveness and ease of operation. Our recent exploration of audio control technology showcases just one facet of our comprehensive AI-powered agent workspace.

Technology 52

Technology Technology Artificial Intelligence Customer Experience 52

Zonka Feedback

OCTOBER 22, 2024

Imagine this: You’re managing a bank with 38 departments spread across a nation, tasked with gathering feedback from employees and customers alike. As you expand, the pressure to maintain consistent brand experience and capture real-time insights mounts. Each piece of feedback is an opportunity—one you can’t afford to miss.

Customer Experience 52

Customer Experience 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Experience Investigators

OCTOBER 22, 2024

What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of Experience Action Podcast, we explore how B2B suppliers can effectively engage retail partner staff to ensure a seamless customer experience that resonates with everyone involved. Through transparent communication and targeted training, Jeanne uncovers actionable strategies that go beyond traditional sales tactics, emphasizing the value of shared goals and mutual succe

B2B 52

B2B CX Retail Gaming 52

SurveySensum

OCTOBER 22, 2024

While browsing social media you become part of 5.17 billion consumers or 63.7% of the world’s population who use social media on a daily basis. This makes me wonder – are businesses aware of the opportunity that taps into this massive and diverse user base for feedback collection? Are they leveraging this channel effectively enough to gather feedback to refine their products and overall business?

Social Media 52

Social Media Customer Loyalty Net Promoter Score Omnichannel 52