Tue.Oct 22, 2024

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[Experience Action Podcast] Get B2B Partners Aligned with CX

Experience Investigators

What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of Experience Action Podcast, we explore how B2B suppliers can effectively engage retail partner staff to ensure a seamless customer experience that resonates with everyone involved. Through transparent communication and targeted training, Jeanne uncovers actionable strategies that go beyond traditional sales tactics, emphasizing the value of shared goals and mutual succe

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Boost Customer Engagement With These 30+ Social Media Survey Questions

SurveySensum

While browsing social media you become part of 5.17 billion consumers or 63.7% of the world’s population who use social media on a daily basis. This makes me wonder – are businesses aware of the opportunity that taps into this massive and diverse user base for feedback collection? Are they leveraging this channel effectively enough to gather feedback to refine their products and overall business?

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Overcoming today’s most common EX challenges

CX Network

Annette Franz, CCXP explains why the employee experience needs to become a top priority for leaders

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A Practical Approach to AI Transparency

Help Scout

Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.

AI 59
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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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What is agentic AI and how is it changing CX?

CX Network

Taking generative AI to the next level, agentic AI paves the way for autonomous assistants and customer support

AI 103
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A Whole New World: Gainsight University’s Next Chapter with Gainsight CE

Gainsight

Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.

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Why TAJBank migrated from QuestionPro & Google Forms to Zonka Feedback to revolutionize feedback management?

Zonka Feedback

Imagine this: You’re managing a bank with 38 departments spread across a nation, tasked with gathering feedback from employees and customers alike. As you expand, the pressure to maintain consistent brand experience and capture real-time insights mounts. Each piece of feedback is an opportunity—one you can’t afford to miss.

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A Whole New World: Gainsight University’s Next Chapter with Gainsight CE

Gainsight

Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.