Overcoming today’s most common EX challenges
CX Network
OCTOBER 22, 2024
Annette Franz, CCXP explains why the employee experience needs to become a top priority for leaders
CX Network
OCTOBER 22, 2024
Annette Franz, CCXP explains why the employee experience needs to become a top priority for leaders
Experience Investigators
OCTOBER 22, 2024
What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of Experience Action Podcast, we explore how B2B suppliers can effectively engage retail partner staff to ensure a seamless customer experience that resonates with everyone involved. Through transparent communication and targeted training, Jeanne uncovers actionable strategies that go beyond traditional sales tactics, emphasizing the value of shared goals and mutual succe
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CX Network
OCTOBER 22, 2024
Taking generative AI to the next level, agentic AI paves the way for autonomous assistants and customer support
Help Scout
OCTOBER 22, 2024
Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
SurveySensum
OCTOBER 22, 2024
While browsing social media you become part of 5.17 billion consumers or 63.7% of the world’s population who use social media on a daily basis. This makes me wonder – are businesses aware of the opportunity that taps into this massive and diverse user base for feedback collection? Are they leveraging this channel effectively enough to gather feedback to refine their products and overall business?
Execs In The Know
OCTOBER 22, 2024
In today’s digital age, artificial intelligence (AI) has transitioned from a mere trend to an essential component of customer service solutions. At OP360, we pride ourselves on being at the forefront of AI integration, leveraging a vendor-agnostic approach that prioritizes effectiveness and ease of operation. Our recent exploration of audio control technology showcases just one facet of our comprehensive AI-powered agent workspace.
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