Experience Investigators

OCTOBER 22, 2024

What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of Experience Action Podcast, we explore how B2B suppliers can effectively engage retail partner staff to ensure a seamless customer experience that resonates with everyone involved. Through transparent communication and targeted training, Jeanne uncovers actionable strategies that go beyond traditional sales tactics, emphasizing the value of shared goals and mutual succe

B2B 52

B2B CX Retail Gaming 52

SurveySensum

OCTOBER 22, 2024

While browsing social media you become part of 5.17 billion consumers or 63.7% of the world’s population who use social media on a daily basis. This makes me wonder – are businesses aware of the opportunity that taps into this massive and diverse user base for feedback collection? Are they leveraging this channel effectively enough to gather feedback to refine their products and overall business?

Social Media 52

Social Media Customer Loyalty Net Promoter Score Omnichannel 52

CX Network

OCTOBER 22, 2024

Annette Franz, CCXP explains why the employee experience needs to become a top priority for leaders

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Help Scout

OCTOBER 22, 2024

Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.

AI 59

AI Compliance Customer Service 59

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

CX Network

OCTOBER 22, 2024

Taking generative AI to the next level, agentic AI paves the way for autonomous assistants and customer support

AI 103

AI CX 103

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.

Education 52

Education Sports Start-ups Engineering 52

Zonka Feedback

OCTOBER 22, 2024

Imagine this: You’re managing a bank with 38 departments spread across a nation, tasked with gathering feedback from employees and customers alike. As you expand, the pressure to maintain consistent brand experience and capture real-time insights mounts. Each piece of feedback is an opportunity—one you can’t afford to miss.

Customer Experience 52

Customer Experience 52

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.

Education 52

Education Sports Start-ups Engineering 52