ECXO
FEBRUARY 26, 2024
Uncovering the Psychological Tactics That Drive Customer Purchases If you prefer to watch a summary of this article, check out the video: Uncovering the Psychological Tactics That Drive Customer Purchases I see and hear many CX professionals with great intentions when it comes to improving touchpoints in the customer journey and the customers’ lives with their brands.
Customer Think
FEBRUARY 26, 2024
In November of last year, I spoke at the CX NXT – Customer Experience Summit in Dubai on the topic of failure, fumbles and fiascos in customer experience.
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Comm100
FEBRUARY 26, 2024
Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this journey lies a crucial metric that can determine a student’s trajectory – American universities’ acceptance rate. American universities’ acceptance rate is a key indicator of two important aspects – competition and reputation.
Customer Think
FEBRUARY 26, 2024
Years ago, I wrote a post titled, What Exactly is Employee Experience? I know I’ve written tons about customer experience, and I’ve included my definition here and there, but there are always new folks coming into the discipline, so why not do a refresh.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
CX Network
FEBRUARY 26, 2024
CX Network explores the latest addition to the C-suite and explains how to decide if you need a CAIO
Customer Think
FEBRUARY 26, 2024
In the context of guest experience, “personalization” and “customization” are often used interchangeably, but they do have distinct meanings. Let’s first define both: 1. Personalization involves tailoring experiences, services, or products to meet individual guests’ specific needs, preferences, and characteristics.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
FEBRUARY 26, 2024
What could possibly link the French transporter DPD with Air Canada? Recently, both have experienced significant public scrutiny due to mishaps with their AI chatbots, sparking a flurry of discussion and concern about the future of AI in customer service. The year 2023 was marked by an explosion of interest and investment in AI technologies.
SurveySensum
FEBRUARY 26, 2024
Are you actively listening to the voices of your employees about your company? I’ve always believed in the power of employee feedback to drive business success. In today’s fast-paced corporate world, where companies are opening left and right, understanding the pulse of your employees has become crucial to keep your employees stay with you longer.
Customer Think
FEBRUARY 26, 2024
Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.
Customer Think
FEBRUARY 26, 2024
Running a magento web to print store is not about slapping together a website and calling it a day. We’re talking about making your store load faster, user-friendly, and downright irresistible to shoppers. It’s the second most popular eCommerce platform globally, experiencing a whopping 200% growth in the last two years.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Customer Think
FEBRUARY 26, 2024
Much of AI news focuses on the importance of regulation, data risks, and intellectual property debates. And of course there is the rally cry “AI is coming for our jobs.” In the midst of the-sky-is-falling narrative, there are grains of truth.
Customer Think
FEBRUARY 26, 2024
Here’s the most interesting aspect of increasing your sales: It’s way more simple than you think. The methods and messages you should use are not to be found in the latest article, book, or video—or from any consultant or agency you might hire. The answer is right under your nose.
Customer Think
FEBRUARY 26, 2024
“Your feedback is important to us.” Sometimes those are just words. And some Customers are suckers and will fall for it. A while back, I had some work done with a service provider and, to say the least, the experience was not up to snuff whatsoever.
Customer Think
FEBRUARY 26, 2024
Customer experience is undoubtedly the foremost thing that attracts users and thrives business success since everyone seeks great user experiences without a glitch. In the modern digital world, enterprises heavily invest in enhancing customer experiences across various channels.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Customer Think
FEBRUARY 26, 2024
We’re at the summit of the AI hype cycle, but that’s not a bad thing. Once the market is inundated with AI-branded products, solutions and gear, consumer excitement will tip over to realism.
Customer Think
FEBRUARY 26, 2024
New evaluation tool allows sales leaders to benchmark teams, identify areas of focus
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