eglobalis

JUNE 19, 2024

Mixing Ethnography with Customer Experience: A Deep Dive into Customer Benefits The post Mixing Ethnography with Customer Experience: A Deep Dive into Customer Benefits appeared first on Eglobalis.

Customer Experience 388

Customer Experience AI Innovation CX 388

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience. From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations

AI 386

AI Customer Experience Legal Manufacturing 386

Callminer

JUNE 19, 2024

Read this blog to learn how data mining software can help businesses learn more about their customers and gather insights to shape the future of their brand, products and services.

Data Mining 182

Data Mining 182

Bill Quiseng

JUNE 19, 2024

The Rule of Three Steps for CX Success: Select for passion. Educate with CARE. Empower for excellence. Select for passion. Serving customers because you HAVE TO is a job. Serving customers because you WANT TO is a passion. Find that passion. Don’t hire an employee. Soon, employees will see for themselves and tell each other that their “profits over people” bosses care about topline revenue, bottom-line profits, stock price, market share, and even their competitors more than they do the people, t

Education 109

Education CX Customer Service Customer Satisfaction 109

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Hodusoft

JUNE 19, 2024

Beat Long Wait Times & Misdirected Calls: Skill-Based Routing in Insurance Just imagine yourself as a customer calling an insurance company for some work. After you’ve provided the inputs in the interactive voice response (IVR) system, the call goes to an agent who does not have the adequate skills and expertise to provide you with the solutions you are looking for.

Contact Center 52

Contact Center Omnichannel Start-ups Social Media 52

SurveySensum

JUNE 19, 2024

Do your surveys lack your brand’s unique touch with your logo, colors, and design? Then change the game with white-label surveys! No more generic templates with someone else’s logo, let your customers know that it’s you! With the help of a robust white-label survey builder, you can use your company’s color palette, logos, and fonts, ensuring that every survey reflects your brand’s identity.

Touchpoint 52

Touchpoint Net Promoter Score Customer Feedback Gaming 52

Help Scout

JUNE 19, 2024

Chatbots and conversational AI are terms that are sometimes used interchangeably, but they aren't the same thing. Learn the difference and find the right solution for you.

AI 45

AI 45