Inside Customer Service

SEPTEMBER 12, 2024

You want to create a customer experience vision. A CX vision is the foundation of any service culture. It's a shared definition of an outstanding customer experience that gets everyone on the same page. The one thing stopping you is time. You cringe at the thought of endless focus groups, exhaustive committee meetings, and months of back-and-forth. All that to create an incomprehensible word salad that nobody likes.

CX 226

CX Customer Experience 226

Customer Think

SEPTEMBER 12, 2024

To achieve extraordinary things, you must be bold. Unlocking success demands a dedication to what I term “The Golden Rules of CX.” The Golden Rules represent essential guidelines for achieving success either broadly or within a specific endeavor. This is the second of a three-part series on the nine golden rules for CX Success.

CX 103

CX Innovation Customer Experience 103

Beyond Philosophy

SEPTEMBER 12, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever had a moment where you wonder if you should be doing what you are doing? Recently, I did. One of our podcast listeners questioned the ethics of leveraging a sense of urgency as a marketing tactic, which had me pondering the meaning of life, the universe, and everything.

Sales 78

Sales Technology Technology 78

Execs In The Know

SEPTEMBER 12, 2024

When it comes to creating a positive customer experience (CX), the focus of success in this realm has evolved. It has progressed from a value-added benefit to a strategic mandate. The mandates often incorporate untapped talent, social impact, or empathy-driven customer interactions as just a few of the new additions to how brands are defining success.

CX 52

CX Customer Satisfaction Customer Retention Customer Experience 52

Speaker: Evelyn Chou

Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.

Technology

SurveySensum

SEPTEMBER 12, 2024

Want to launch a new product but need to know how your consumers are going to react? Well, let’s do some good old market research to understand your consumer’s buying behavior and pattern. But how to do that? By creating a buying behavior questionnaire to ask your customers what leads them to purchase your product or use your service. But what consumer behavior survey questions should you ask and how does launching this survey impact your business?

Actionable Insights 52

Actionable Insights Customer Satisfaction NPS Start-ups 52

Customer Think

SEPTEMBER 12, 2024

Combines the Ease of Use of AI Content Generation with a Fine-Tuned, Authentically On-Brand Voice for Results-Generating B2B Marketing Content

B2B 59

B2B Engineering AI 59

Customer Think

SEPTEMBER 12, 2024

First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend

Contact Center 64

Contact Center AI Customer Service 64

CX Network

SEPTEMBER 12, 2024

Delivery disappointments can turn customers off for life.

CX 59

CX 59

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people. In the digital age, as more and more people entrust e-commerce companies with their personal and financial information, effective management of customer data and communication becomes crucial for

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Intercom

SEPTEMBER 12, 2024

Intercom is at the forefront of shaping the future of customer support by building AI into the core of our platform. Unlike most platforms that are made up of disparate tools that are pieced together through acquisitions, what we like to call a “ Frankenstack ”. We’ve built Intercom to be a single connected system where every tool your team needs is built to work together, where all of your content and data can be managed in one place, and where your human agents and where your AI agents c

AI 70

AI Innovation Start-ups Customer Service 70

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail