Inside Customer Service
SEPTEMBER 12, 2024
You want to create a customer experience vision. A CX vision is the foundation of any service culture. It's a shared definition of an outstanding customer experience that gets everyone on the same page. The one thing stopping you is time. You cringe at the thought of endless focus groups, exhaustive committee meetings, and months of back-and-forth. All that to create an incomprehensible word salad that nobody likes.
Customer Think
SEPTEMBER 12, 2024
To achieve extraordinary things, you must be bold. Unlocking success demands a dedication to what I term “The Golden Rules of CX.” The Golden Rules represent essential guidelines for achieving success either broadly or within a specific endeavor. This is the second of a three-part series on the nine golden rules for CX Success.
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Beyond Philosophy
SEPTEMBER 12, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever had a moment where you wonder if you should be doing what you are doing? Recently, I did. One of our podcast listeners questioned the ethics of leveraging a sense of urgency as a marketing tactic, which had me pondering the meaning of life, the universe, and everything.
Intercom
SEPTEMBER 12, 2024
Intercom is at the forefront of shaping the future of customer support by building AI into the core of our platform. Unlike most platforms that are made up of disparate tools that are pieced together through acquisitions, what we like to call a “ Frankenstack ”. We’ve built Intercom to be a single connected system where every tool your team needs is built to work together, where all of your content and data can be managed in one place, and where your human agents and where your AI agents c
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer Think
SEPTEMBER 12, 2024
First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend
CX Network
SEPTEMBER 12, 2024
Delivery disappointments can turn customers off for life.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
SEPTEMBER 12, 2024
Align Technology's chief customer officer explains how to engage patients with conversational AI
SixteenVentures
SEPTEMBER 12, 2024
Why Understanding Customer Goals Is the Key to Real Customer Success They don’t like it when I say this. To paraphrase my wife’s yoga shirt about peace: No Goals, No Customer Success.Know Goals, Know Customer Success. It’s time to get real. But let’s revisit something first—the definition of Customer Success. Customer Success is when our […] The post No Goals, No Customer Success: Unlocking the Power of the Goal Discovery Framework appeared first on Customer-centric
Hodusoft
SEPTEMBER 12, 2024
Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people. In the digital age, as more and more people entrust e-commerce companies with their personal and financial information, effective management of customer data and communication becomes crucial for
SurveySensum
SEPTEMBER 12, 2024
Want to launch a new product but need to know how your consumers are going to react? Well, let’s do some good old market research to understand your consumer’s buying behavior and pattern. But how to do that? By creating a buying behavior questionnaire to ask your customers what leads them to purchase your product or use your service. But what consumer behavior survey questions should you ask and how does launching this survey impact your business?
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Execs In The Know
SEPTEMBER 12, 2024
When it comes to creating a positive customer experience (CX), the focus of success in this realm has evolved. It has progressed from a value-added benefit to a strategic mandate. The mandates often incorporate untapped talent, social impact, or empathy-driven customer interactions as just a few of the new additions to how brands are defining success.
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