Adrian Swinscoe
FEBRUARY 10, 2025
This is a guest post from Ofer Tirosh, Chief Executive Officer, Tomedes. Why Language is the Key to a Great Customer Experience In a world where [] The post How AI translation is transforming customer experience first appeared on Adrian Swinscoe.
ECXO
FEBRUARY 10, 2025
The Great Illusion: How Reality is Just a Matter of Perspective (and Why It Matters for Customer Experience) Ever had a conversation where one person insists it’s freezing cold while the other swears it’s just mildly chilly? Or arguing about whether a songs lyrics say one thing while your friend hears something completely different? Or had a friendly argument about whether “The Matrix” was a mind-blowing sci-fi masterpiece or just a two-hour headache?
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Futurelab
FEBRUARY 10, 2025
#NoBullshitCX #20yearsFuturelab Dont rebrand into the old CX. The Jaguar rebranding got my team discussing the topic of brand representation in experience again. The burning question for us was How will this new branding translate into their CX? Will they dump this fresh, futuristic, colourful image into an old dealership model? Or will we finally see modern showrooms on high streets, test-drives to inspiring locations, salespeople who respect your interests and try to give you what you need ins
The DiJulius Group
FEBRUARY 10, 2025
Creating Your Brand Standards World-class service companies have brand standards, or what I like to call a Customer bill of rights, that every person in that organization clearly knows and follows 100 percent of the time. Would you ever expect to see a Disney cast member, in full uniform on break, chewing tobacco and spitting. Read Full Article The post How to Create Your Brands Non-Negotiable Standards appeared first on The DiJulius Group.
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Callminer
FEBRUARY 10, 2025
Selecting the right CX software is crucial for enhancing customer satisfaction and loyalty. Read this blog for top tips on selecting the right platform for your organization.
Execs In The Know
FEBRUARY 10, 2025
The customer experience (CX) landscape is evolving rapidly, especially in contact centers. Todays consumers expect seamless, efficient service, and they have little patience for delays or miscommunication. At the same time, contact center agents, who are tasked with delivering high-quality support, are under pressure to meet performance metrics while juggling increasingly complex interactions.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
FEBRUARY 10, 2025
CX Network's top 25 people making an impact on AI in CX
Gainsight
FEBRUARY 10, 2025
Customer Success Platforms (CSPs) can be a game-changeror a total headache. For small companies, they often turn into expensive shelfware, bogging teams down before theyre ready. For larger businesses managing hundreds of accounts, theyre indispensable. So whens the right time to invest in a CSP? Thats exactly why we acquired Staircase AI. Too many companies jump into a CSP before theyre ready, struggling under complex workflows when they just need to get a handle on customer risk.
1 to 1
FEBRUARY 10, 2025
Of the 5 CX trends highlighted by TTEC in its CX trends report , the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. This is the year of generative. Next year is the year of agents, said Jeremy Schowalter of Salesforce.com at a recent event centered around the technology.
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