Callminer

MAY 8, 2024

Forrester Research has named CallMiner a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report.

182

182

Adrian Swinscoe

MAY 8, 2024

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship Customer Retention 162

TeamSupport

MAY 8, 2024

TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.

Innovation 80

Innovation Customer Service 80

Bill Quiseng

MAY 8, 2024

The customer is not always right. But the customer is ALWAYS YOUR customer. Listen intently, respond empathetically, apologize, and do whatever it takes to resolve the problem, even if it means having to go with your customer to your competitor. Contrary to popular customer service mantras, when all alternatives don’t work, DON’T fire the customer.

CX 78

CX Customer Service Customer Satisfaction Customer Loyalty 78

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

MAY 8, 2024

Many B2B company leaders now expect marketing to drive revenue growth, and B2B marketing has evolved in response to this expectation. But has it changed enough to meet the revenue growth mandate? Data from “The CMO Survey” suggest that more change may be needed.

B2B 72

B2B 72

NGDATA

MAY 8, 2024

The annual list of independent bankers' best-performing community banks showcases the success achieved by these banks through their hard work, flexibility, and expertise. The right employees, mindset, and offerings have been identified as vital factors in the success of these community banks, as they continue to hit their stride in 2024 and intend to maintain their momentum.

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52

NGDATA

MAY 8, 2024

The "Main Street" banking model is being squeezed due to various factors, including changes in the definition of community, generational changes, product pricing, the economics of talent, and government regulations. These factors have been years in the making and are only exacerbated by current economic conditions. However, small businesses may help save community banking in the long run.

Government 52

Government 52

Customer Think

MAY 8, 2024

Do you wonder, in what ways can Generative AI bring about a paradigm shift in the landscape of custom software development? What tangible benefits can be derived from the seamless integration of Generative AI into various stages of the development process?

AI 59

AI Innovation Technology Technology 59

NGDATA

MAY 8, 2024

Checks are still commonly used for high-value transactions due to their ease of use and lack of fees. However, they remain an insecure and expensive payment method, with check fraud on the rise. While the check-clearing process has become more efficient, the cost of fraud makes it less cost-effective. Source The post Is it time to kill the paper check?

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Customer Think

MAY 8, 2024

Industry-first consumption forecasting solution simplifies predictive forecasting across complex business models

Innovation 52

Innovation Sales AI 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

NGDATA

MAY 8, 2024

OpenAI’s collaboration with Microsoft may revolutionize marketing strategies by emphasizing personalization and user experience through AI-powered search engines. This shift would require marketers to adapt their SEO and content strategies, potentially changing the competitive landscape. Additionally, new AI-powered analytics tools could enhance targeted marketing efforts by providing deeper insights into user behaviors.

Engineering 52

Engineering AI 52

Customer Think

MAY 8, 2024

First AI-assisted content workspace that is seamlessly integrated with a CMS, enabling automated publishing of content across multiple channels

AI 52

AI 52

The DiJulius Group

MAY 8, 2024

Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents. In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interaction into an opportunity for extraordinary.

Artificial Intelligence 52

Artificial Intelligence AI Customer Service 52