The Belding Group
APRIL 9, 2025
Are you looking to get better at what you do? Perhaps you’re hoping for a promotion this year, or for something bigger down a longer-term career path. There are a few different ways to approach it. You could, as most people do, just wing it. Learn by trial and error, and hope that your patience […] Shaun Belding | www.shaunbelding.
CX Network
APRIL 9, 2025
CX Network's top 50 people making an impact on customer experience
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The Success League
APRIL 9, 2025
By Russell Bourne Ive noticed some extreme disparities in how different levels of leadership titles are defined in todays SaaS and SaaS-adjacent workforce. If a title of a certain seniority level overlays poorly against the expectations and realities of what the role - and the persons actual skillset - actually are, the results can be counterproductive or even devastating.
Service Quality Institute
APRIL 9, 2025
Empower yourself and your Team with Service Quality Institutes Customer Service Certification Seminars: a 4-day customized seminar dedicated to the nuances, strategies, and keys to driving a service strategy and customer experience at your organization. Gain the validity and recognition necessary to advance in your career or strengthen your management group with sessions designed for both trainers and leaders.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The Success League
APRIL 9, 2025
Being consultative is at the heart of what makes a great Customer Success Managerand its also the foundation of effective selling. Thats why we created CSM Selling: Driving Retention & Expansion Value , a practical training program designed to help CSMs unlock their full potential as trusted, revenue-driving advisors. This training series is built specifically for Customer Success Managers who want to level up their impact in sales, renewals, and account expansion.
ECXO
APRIL 9, 2025
The time is near: Wishing you a Joyous Passover and a Happy Easter a Moment of Shared Meaning in 2025. Wishing You a Joyous Passover and a Happy Easter A Moment of Shared Meaning in 2025 This year offers a rare and beautiful intersection: Passover , beginning the evening of April 12 , ends on the evening of April 20 the very same day as Easter Sunday.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Hodusoft
APRIL 9, 2025
Why is the Modern Billing System Essential for Telecom Companies Would you be surprised to know that billing errors are often a significant source of lost revenue and compliance issues for telecom companies and several other professional service providers? As per a Gartner study , 85 percent of telecom invoices contain errors! That’s not all. Telecom companies face many other billing issues.
SurveySensum
APRIL 9, 2025
Are your patients satisfied with the healthcare services you are providing? Are there any hidden gaps that could be impacting their trust and loyalty? Thats where the Patient Satisfaction Score comes in – a direct reflection of your quality of care, communication, and overall patient experience. Intrigued about it? Lets talk about it in detail.
Intercom
APRIL 9, 2025
Building a great support team takes time and effort. New team members need to learn about the business, how to interact with your customers, and how to approach resolving and escalating issues. It can take weeks to get a new team member trained and fully up to speed. But what if the process could take minutes instead of weeks? Just like a new team member, Fin, Intercoms AI Agent, can also be trained on how to interact with customers.
Comm100
APRIL 9, 2025
Remember those early days when most chatbots were just glorified FAQ machines? Theyd spit out pre-programmed answers, stumble over anything remotely complex, and leave you typing stuff like “Agent” or “Are you joking? Thats all you can say?!” just to get a resolution. Yeah, those days are over. AI agents arent just here to chat; they can now think, reason, and act.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
DMG Consulting
APRIL 9, 2025
Conversational AI Is Ushering in Huge Contact Center Advances View this article on the publisher’s website Conversational artificial intelligence (CAI) solutions are more than just enhanced self-service. They include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process.
ECXO
APRIL 9, 2025
The Science of Change: Why People Resist Transformation Spoiler: Its not laziness. Its a survival instinct. Welcome (back) to The HX Revolution Transforming Organizations Through Human Experience Whether youre just joining or youve been with us from the startwelcome to this wild, fantastic ride where we unravel how to make real transformation happen by putting humans back at the center of business.
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