Execs In The Know

JANUARY 17, 2025

In a world where artificial intelligence (AI) is transforming how brands connect with customers, there’s one thing AI can’t replace: the human touch. The future of customer experience (CX) isnt about AI taking over its about how AI and emotional intelligence (EI) work together to create something even better. Think of it this way: AI is brilliant at handling routine, transactional tasks.

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CX Network

JANUARY 17, 2025

Explore how Wendys utilizes generative AI to enhance CX, driving personalization, efficiency, and customer loyalty

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Adrian Swinscoe

JANUARY 17, 2025

Todays podcast is with Kenji Hayward, the Senior Director of Customer Support at Front, the all-in-one, AI-powered customer service platform built for collaboration. Kenji joins me [] The post We got everyone involved in support and made our customer support metrics public Interview with Kenji Hayward of Front first appeared on Adrian Swinscoe.

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CX Network

JANUARY 17, 2025

From the impact on influencer marketing to the legal and regulatory considerations, a TikTok ban could drastically change CX.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Futurelab

JANUARY 17, 2025

#NoBullshitCX #20yearsFuturelab Make advocacy moments repeatable. I was once in a restaurant in London highly recommended by my friend as an authentic Italian spot. Hoping for a dose of sunshine in the autumn gloom, I ordered several dishes. None of them were good. Antipasti were dry, pasta was overcooked, meat was chewy. Confused, I messaged my friend, who was terrified and apologized profusely, although it was obviously not his fault.

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Hodusoft

JANUARY 17, 2025

Top 7 Tips for Reducing Wait Times in Microfinance Customer Support Using IP PBX Call Routing “Dear customer, please hold. Your call is important to us.” We all have heard this pre-recorded audio message at some point in our lives when we call a customer support number. However, after waiting for a couple of minutes or so, it makes us wonder if the company really cares about our time?

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