Execs In The Know
JANUARY 17, 2025
In a world where artificial intelligence (AI) is transforming how brands connect with customers, there’s one thing AI can’t replace: the human touch. The future of customer experience (CX) isnt about AI taking over its about how AI and emotional intelligence (EI) work together to create something even better. Think of it this way: AI is brilliant at handling routine, transactional tasks.
CX Network
JANUARY 17, 2025
Explore how Wendys utilizes generative AI to enhance CX, driving personalization, efficiency, and customer loyalty
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Adrian Swinscoe
JANUARY 17, 2025
Todays podcast is with Kenji Hayward, the Senior Director of Customer Support at Front, the all-in-one, AI-powered customer service platform built for collaboration. Kenji joins me [] The post We got everyone involved in support and made our customer support metrics public Interview with Kenji Hayward of Front first appeared on Adrian Swinscoe.
CX Network
JANUARY 17, 2025
From the impact on influencer marketing to the legal and regulatory considerations, a TikTok ban could drastically change CX.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
Futurelab
JANUARY 17, 2025
#NoBullshitCX #20yearsFuturelab Make advocacy moments repeatable. I was once in a restaurant in London highly recommended by my friend as an authentic Italian spot. Hoping for a dose of sunshine in the autumn gloom, I ordered several dishes. None of them were good. Antipasti were dry, pasta was overcooked, meat was chewy. Confused, I messaged my friend, who was terrified and apologized profusely, although it was obviously not his fault.
Hodusoft
JANUARY 17, 2025
Top 7 Tips for Reducing Wait Times in Microfinance Customer Support Using IP PBX Call Routing “Dear customer, please hold. Your call is important to us.” We all have heard this pre-recorded audio message at some point in our lives when we call a customer support number. However, after waiting for a couple of minutes or so, it makes us wonder if the company really cares about our time?
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