Futurelab
MAY 21, 2024
#NoBullshitCX #20yearsFuturelab “Think Change, not CX.” In my previous column I touched upon the topic of burnout. It was a self-joke, but the more I think about it, the more I realise that the threat is real. I have seen so many bright-eyed and bushy-tailed people enter the CX industry only to meet them a few years later bitter and disappointed. Many leave the field entirely.
Retently
MAY 21, 2024
Is your Net Promoter Score a reliable metric for judging what customers think of your business, or is it biased? This is a common question that can be particularly worrying for small businesses that maintain a close relationship with their customers and clients. For example, can you trust Net Promoter Score data if the customer who left it happens to be a friend or acquaintance?
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cxservice360
MAY 21, 2024
Across all industries, artificial intelligence is completely changing how businesses operate. From generative AI and chatbots to using AI to boost profit, artificial intelligence (AI) The post How AI Is Changing CX – 12 Statistics To Know appeared first on CXService360.
The DiJulius Group
MAY 21, 2024
We need to be better leaders; employees deserve better. *The following is an excerpt from our newest book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth. This book is designed to help leaders become better leaders. It is often said that our jobs don’t define us, but our jobs and. Read Full Article The post Becoming Better Leaders appeared first on The DiJulius Group.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
TeamSupport
MAY 21, 2024
The Future of TeamSupport AI is Here. TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. TeamSupport’s AI Assist incorporates the latest conversational AI technology, acting as a seasoned copilot to help agents close tickets faster, bringing faster, more satisfying resolutions to customers with less tedious manual work for agents.
Customer Think
MAY 21, 2024
AI Supported Simulations and Role Play Boost Learning, Helping Sales Reps Close Bigger Deals Faster
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MAY 21, 2024
It is a well-known fact that when budgets are tight, marketing is usually one of the first departments to suffer cuts, and market research in particular! Why is this? I believe it is because their ROI is longer-term and often difficult to precisely prove. They therefore make the perfect target for sweeping reductions.
SugarCRM
MAY 21, 2024
The manufacturing industry may involve some of the most complex processes in multiple areas, from raw material management to the supply chain to resources and technology. All these areas need a precise balance, which helps manufacturers ensure better resilience in the face of unexpected market conditions and shifts. In balancing this entire ecosystem, manufacturing demand forecasting takes a central role.
Customer Think
MAY 21, 2024
For a brand, positioning is important and cannot be overlooked. And an effective positioning cannot be achieved without the right messaging strategy. So, positioning and messaging work hand-in-hand to influence how your brand is perceived. Positioning refers to how you want your brand to be viewed compared to competitors.
Customer Think
MAY 21, 2024
It’s a familiar scenario: your business has seen exceptional growth within a specific region. Seeking new growth opportunities, you identify a promising chance to enter additional markets. Expanding into these markets could boost growth and revenue and solidify your brand’s global presence. However, these rewards come with risks.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
MAY 21, 2024
Whether it’s the way we’re raised, the cultures we come from, or the lifestyles we lead, a number of factors shape what we want to buy, and why we want to buy it.
Customer Think
MAY 21, 2024
The topic of consumer rights is often viewed solely through the scope of legal obligations, however, instead of just complying with them, taking the time to understand consumer protection laws and how they benefit consumers can return a competitive advantage.
Customer Think
MAY 21, 2024
If naming your business is hard, renaming is even harder. Surrendering that customer awareness and brand equity may seem counterproductive, but if your name isn’t giving you enough, it’s a vital call. Before you can make such a decision you need to understand the power of a great name.
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