Adrian Swinscoe

MAY 30, 2024

This is a guest post by Jeremy Yancey, the Head of Content at Tability. Meeting customer expectations alone is no longer enough for businesses to succeed. […] The post How to exceed customer expectations using OKRs first appeared on Adrian Swinscoe.

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Customer Expectations Business Growth Customer Satisfaction Customer Experience 173

Lumoa

MAY 30, 2024

Lumoa Product News for April 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Topics can now be created with GPT Lumoa has had an AI that can create Topics based on what your customers are talking about for some time.

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AI Start-ups CX 78

Beyond Philosophy

MAY 30, 2024

A Master Class Part 3: Unlocking The Psychology of Customer Experience Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Welcome to the third episode of our Master Class series on the Psychology of Customer Experience. This series is designed to explore the foundational concepts of the behavioral sciences.

Social Media 78

Social Media Non-Profits Sales Retail 78

Lumoa

MAY 30, 2024

Lumoa Product News for May 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Export Impact page to PDF We now offer the ability for you to export the entire Impact page into a PDF format. This is one step in a wider initiative to make it easier to generate reports with Lumoa, and to share that information with the rest of your colleagues

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B2C AI Start-ups CX 78

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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CX Network

MAY 30, 2024

According to Juanita Olguin, senior director of product marketing for Coveo, it's time to raise the bar on search

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Customer Think

MAY 30, 2024

Groundbreaking capabilities designed to optimize and transform customer interactions

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Sentiment Analysis 59

1 to 1

MAY 30, 2024

Read the latest issue of the Customer Strategist Journal. As a writer, one of my biggest challenges is facing a blank page (or screen) before I start writing. How should I start? What should I say? That blank canvas anxiety was all but eliminated with the introduction of ChatGPT and other generative AI tools. I can ask them to summarize a theme or start an article about XYZ.

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AI Start-ups Education CX 26

SugarCRM

MAY 30, 2024

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. This integration is not just about data, it’s about how your business can leverage this data to stay ahead in today’s fast-paced market. In this webinar with experts from SugarCRM and sales-i, a SugarCRM Company, we dove into the future of sales, focusing on the role of AI and predictive analytics in shaping intelligent account management.

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