Adrian Swinscoe

MAY 30, 2024

This is a guest post by Jeremy Yancey, the Head of Content at Tability. Meeting customer expectations alone is no longer enough for businesses to succeed. […] The post How to exceed customer expectations using OKRs first appeared on Adrian Swinscoe.

Customer Expectations 173

Customer Expectations Business Growth Customer Satisfaction Customer Experience 173

Lumoa

MAY 30, 2024

Lumoa Product News for April 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Topics can now be created with GPT Lumoa has had an AI that can create Topics based on what your customers are talking about for some time.

AI 78

AI Start-ups CX 78

Beyond Philosophy

MAY 30, 2024

A Master Class Part 3: Unlocking The Psychology of Customer Experience Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Welcome to the third episode of our Master Class series on the Psychology of Customer Experience. This series is designed to explore the foundational concepts of the behavioral sciences.

Social Media 78

Social Media Non-Profits Sales Retail 78

CX Network

MAY 30, 2024

According to Juanita Olguin, senior director of product marketing for Coveo, it's time to raise the bar on search

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Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

MAY 30, 2024

Groundbreaking capabilities designed to optimize and transform customer interactions

Sentiment Analysis 59

Sentiment Analysis 59

SurveySensum

MAY 30, 2024

Want to measure customer satisfaction, gauge brand awareness, or track changes over time? Quantitative survey questions are for you! This blog dives deep into everything you need to know about crafting effective quantitative survey questions to gather reliable, statistically sound data. We’ll cover why quantitative questions are so important, the different types you can use, and share practical examples to get you started.

Net Promoter Score 52

Net Promoter Score Social Media Actionable Insights Start-ups 52

SugarCRM

MAY 30, 2024

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. This integration is not just about data, it’s about how your business can leverage this data to stay ahead in today’s fast-paced market. In this webinar with experts from SugarCRM and sales-i, a SugarCRM Company, we dove into the future of sales, focusing on the role of AI and predictive analytics in shaping intelligent account management.

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Sales Predictive Analytics Machine Learning CRM 26

Lumoa

MAY 30, 2024

Lumoa Product News for May 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Export Impact page to PDF We now offer the ability for you to export the entire Impact page into a PDF format. This is one step in a wider initiative to make it easier to generate reports with Lumoa, and to share that information with the rest of your colleagues

B2C 78

B2C AI Start-ups CX 78