Help Scout

AUGUST 16, 2024

Learn what's new in Help Scout's Inbox experience.

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AI 81

Beyond Philosophy

AUGUST 16, 2024

In this episode, we explore the role of AI in customer experiences and whether it will replace human interaction. Ali Cudby , CEO of Alignment Growth Strategies , shares insights on leveraging AI to build customer relationships effectively. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple of helpful AI tools Cudby mentions.

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AI Education Customer Relationship Customer Experience 78

DMG Consulting

AUGUST 16, 2024

Introducing the A.I. brain! Let’s dig into the core of the contact center and see why the A.I. brain is so crucial. The post Introducing the A.I. brain! appeared first on DMG Consulting.

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Contact Center 62

Help Scout

AUGUST 16, 2024

Learn what's new in Help Scout's Inbox experience.

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AI 45

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

VOZIQ

AUGUST 16, 2024

Businesses are eager to tap into the power of AI of late. According to a PwC study , AI is projected to contribute $15.7 trillion to the global economy by 2030. Despite this huge potential, a Gartner Inc. study (subscription required) highlighted that AI projects are taking twice as long to pivot from the planning stage to full-scale launches. This delay not only increases costs and reduces ROI but also impacts the time to deliver value.

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AI Machine Learning Compliance Government 40

Help Scout

AUGUST 16, 2024

Switcher's employees onboarding went from 6 months with Intercom down to just 1 day when they started working with Help Scout. Learn about their customer support transformation when they used the right tool for their team's goals.

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