Adrian Swinscoe
JUNE 12, 2023
This is a guest post by Alfonso de la Nuez, the author of The Digital Experience Company and Chief Visionary Officer at UserTesting. More and more […] The post Why customers’ digital experience is key to your company’s survival and success first appeared on Adrian Swinscoe.
The DiJulius Group
JUNE 12, 2023
If your employee disappoints your Customer, whose fault is that? Typically, the blame is placed on the employee for using poor judgment or being indifferent to the Customer. However, ninety-nine percent of the time blame should be placed on the company or supervisor for putting someone in a position they were not qualified to handle. Read Full Article The post What Most CEOs Get Wrong About Customer Experience appeared first on The DiJulius Group.
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eglobalis
JUNE 12, 2023
The Rising Tide of Brand Purpose in B2B , The time of brand purpose The post The Rising Tide of Brand Purpose in B2B appeared first on Eglobalis.
Zonka Feedback
JUNE 12, 2023
Make it easy for your customers and internal teams to report bugs and streamline the Bug Reporting Process. Bug-free applications are a myth. In today's digital landscape, software is crucial for businesses, but encountering bugs is inevitable. Studies reveal that software applications typically contain 15 to 50 bugs per 1,000 lines of code. However, effectively dealing with bugs is what sets successful companies apart.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Comm100
JUNE 12, 2023
Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot created by software company OpenAI had garnered 100 million unique visitors , making it the fastest-growing consumer app ever to have been released. While many internet users have logged on to try the technology out of curiosity, the business world is already being affected by this revolutionary new software.
Zonka Feedback
JUNE 12, 2023
Make it easy for your customers and internal teams to report bugs and streamline the Bug Reporting Process. Bug-free applications are a myth. In today's digital landscape, software is crucial for businesses, but encountering bugs is inevitable. Studies reveal that software applications typically contain 15 to 50 bugs per 1,000 lines of code. However, effectively dealing with bugs is what sets successful companies apart.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Uplifting Service
JUNE 12, 2023
[link] Benchmarking is a great way to measure your organization’s performance against industry standards. But if you’re looking to others in your industry for service inspiration, then you’ll always be chasing the competition. What to do instead? Benchmark your service using organizations outside your industry. How your customers experience your service depends a lot on their expectations.
MyCustomer Experience
JUNE 12, 2023
Consistency is arguably the most important aspect of delivering excellent customer service. Together with the use of review data, it can.
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