Callminer
JANUARY 22, 2024
Despite all the buzz around AI, most business leaders still struggle to fully understand it. This blog answers six common AI questions to help you understand how it's used in the CallMiner platform.
Customer Think
JANUARY 22, 2024
This article was originally posted on [link] In the era of Conversational AI, where voice assistants and chatbots have become integral parts of our daily interactions, the evolution of AI conversations plays a pivotal role in shaping enhanced Customer Experiences (CX).
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Totango
JANUARY 22, 2024
This year, the customer success (CS) industry faces a critical choice — either assume the role of strategic growth driver by adopting revenue goals for the business, providing greater accountability to customers, and forming tighter cross-functional alignment with partners—or stick to the status quo, maintaining business as usual and leaving untapped potential on the table.
Customer Think
JANUARY 22, 2024
I originally wrote today’s post for CX Network. It appeared on their site on October 17, 2023. I have seen many articles that refer to a company’s “customer-centric people,” “customer-centric behavior,” “customer-centric tips,” “customer-centric marketing,” etc. I’m sure you’ve read many of them.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
CX Network
JANUARY 22, 2024
Tell us about the Global State of CX and be in with a chance to win one of three prizes
Customer Think
JANUARY 22, 2024
Premise: One of the key tasks that leaders face is to make sense of all the different things that are happening around them – the shifting technology, geopolitical and competitive landscapes and respond (or find the opportunity within the context) appropriately. Nitin Nohria also writes about this in a HBR Magazine article titled – Leaders Must React.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JANUARY 22, 2024
Getting sales, marketing, and customer success teams aligned in perfect harmony often feels more like directing a middle school band than a classically trained orchestra. Business is hard, and getting everyone in sync isn’t just about having them on the same stage—it’s about playing the same song together (i.e., aligning efforts to drive revenue).
Doing CX Right
JANUARY 22, 2024
Are you facing gaps in your customer journey across channels? Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured podcast guest, Sean Albertson. The post The Analytics Edge – Transforming Customer Insights into Business Wins appeared first on Doing CX Right.
Customer Think
JANUARY 22, 2024
Customer onboarding plays a major role in helping you retain your customers and ensure lasting relationships. A seamless onboarding process makes your customers feel welcomed and makes a great first impression.
The DiJulius Group
JANUARY 22, 2024
5 Simple Tips You Can Make to Crush Your Next Presentation! 10 years ago, I left my very predictable job as a department director in the professional sports industry to become a consultant, public speaker, and facilitator. At the time I had no formal speaking training outside of a couple of speech and/or presentation classes. Read Full Article The post Essential Presentation Skills to Master for Today’s Business World appeared first on The DiJulius Group.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Customer Think
JANUARY 22, 2024
“Do you know how I study people’s attitudes and behaviours?” “You observe people more closely than most of us would!” “But sometimes we carry certain baggage from past experiences and learning that may not work in a new context.” “Really?” “It’s true! We have to constantly look out for our own biases.
Zonka Feedback
JANUARY 22, 2024
In a world filled with social media noise and constant notifications, it can be easy for customer voices to get lost in the digital shuffle. But don't worry! There's a reliable and time-tested tool that's still soaring high– the humble email survey.
Customer Think
JANUARY 22, 2024
Have you ever found yourself going to a Lego store intent on buying an assortment of Lego pieces as a gift for someone, but when faced with so much choice, you end up buying nothing?
SurveySensum
JANUARY 22, 2024
Starting and completing a project is like conducting an orchestra. Success isn’t just about playing the right notes, but also about making sure that every person involved (stakeholders) is happy with how everything sounds. But, who are these Stakeholders? Stakeholders are a group of people who are involved in the project and care about the outcome.
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
Customer Think
JANUARY 22, 2024
The findings of the Zendesk annual Customer Experience (CX) Trends Report signal a rapid transition towards intelligent CX and an undeniable transformation of the customer journey.
Help Scout
JANUARY 22, 2024
It feels so unfair to cop the blame for something entirely outside your control, particularly if your job performance is measured using those same customer service satisfaction ratings. Mat discusses small injustices, and how to cope with them.
Customer Think
JANUARY 22, 2024
Combining Radarr Technologies capabilities with Genesys Cloud will give organizations new AI-powered experience orchestration capabilities
MyCustomer Experience
JANUARY 22, 2024
Great customer service is a cornerstone of any successful business. However, the crucial customer satisfaction metric depends not just on.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Customer Think
JANUARY 22, 2024
In this 4:11 video, learn how sales leaders must cultivate essential soft skills like emotional management, empathy, and assertiveness to foster trust, enhance execution, and address mental health challenges to consistently improve team performance.
Customer Think
JANUARY 22, 2024
If you want to win more sales and create longer-lasting professional relationships, it’s important to make a better first impression with your clients. A better first impression is going to set the right tone for your working relationship, make your brand (and your team members) more memorable, and naturally encourage more commitment and loyalty.
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