Customer Think
SEPTEMBER 8, 2024
How do you know you’re at the peak of a Hype Cycle? When means outweigh ends. Martech professionals and marketing ops leaders are being driven to apply AI in marketing — use it for something, anything! — with the belief that automating and accelerating things with AI, especially with generative AI, must produce beneficial outcomes.
Customer Think
SEPTEMBER 8, 2024
In today’s dynamic business environment, project management is more than just a buzzword—it’s a critical function that can make or break a company’s success. As organizations increasingly recognize the value of effective project management, keeping abreast of the latest trends is essential for professionals who want to stay ahead of the curve.
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Customer Think
SEPTEMBER 8, 2024
Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today’s Values-Based Economy. He talks about aligning the organization’s culture, from the leadership to the frontlines, with its customer experience.
Customer Think
SEPTEMBER 8, 2024
Retailers evaluate and adopt causal AI to identify changes to improve their operations and gain greater insights into customer requirements, industry-wide developments, and strategies/tactics. At the same time, retailers are constantly seeking ways to improve their own decisions and the integrity of their decision-making processes.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
SEPTEMBER 8, 2024
It is not news that today, customer experience (CX) has become a fundamental aspect of deciding an organization’s success, no matter the industry in which it operates. As buyers increasingly demand customized experiences, organizations are turning to data analytics to gain significant insights into their customers’ inclinations, ways of behaving, etc.
Customer Think
SEPTEMBER 8, 2024
Starting conversations and building customer relationships is the heart of any business enterprise, but sales outreach can be a significant challenge. While Artificial Intelligence (AI) offers astounding possibilities to personalize communication, streamline operations, and differentiate sales strategies in a crowded marketplace, it’s important to note that it’s not a one-size-fits-all solution.
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