Sat.Feb 22, 2025

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What kind of service do you want to provide?

Futurelab

You sit down to review 2025 plans in your customer service department. Last year you have been very busy. There are automation projects, trainings, a chatbot, a voice bot, an AI test Everything looks on track until customer feedback is brought up, and they are unhappy. The reason is usually that the service projects are placed to put out fires instead of plan for the future.

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AI: Aimless Implementation? Absolutely Irritating? Annoyingly Indecisive?

Futurelab

Make your AI initiatives finally work smoothly with our AI Compass! Started multiple AI projects but not sure whats actually working? Or still stuck at square one, unsure where AI fits in your business? You are not alone. Many companies have jumped into AI with hasty pilots and big promises about ROI that are yet to materialize. Others hesitate, unsure which areas of business AI can truly impact.

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