Adrian Swinscoe
JULY 15, 2024
This is a guest post from Ben Mercer at Leisure Lakes Bikes. More and more businesses are finding that employees are driving activism around topics and […] The post Employee activism on the rise: The most important issues to employees and how to respond with empathy first appeared on Adrian Swinscoe.
Doing CX Right
JULY 15, 2024
How can you balance cost and value to create customer experiences that keep people returning for more? Read article for actionable CX strategies. The post Supersizing Customer Value or Illusions? Insights on McDonald’s $5 Bundled Meal appeared first on Doing CX Right.
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Help Scout
JULY 15, 2024
If you sell online, you need an ecommerce knowledge base. Learn what they are, how to build one, and see some examples to get inspired.
SurveySensum
JULY 15, 2024
Huge castles, mouth-dropping rides, joyful cartoon characters, a grand parade, and a brightly lit evening of fireworks – all of it makes every moment at Disney World Parks worthwhile. But how do they manage to give such a wonderful experience every time? Well, they truly take care of customers’ needs by delivering what they expect. As their evocative tagline says: Where dreams come true.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
JULY 15, 2024
Innovations, deepen the company's unmatched cultural insights about today's diverse consumers
DMG Consulting
JULY 15, 2024
A Practical Approach to GenAI in the Contact Center View this article on the publisher’s website July 2, 2024 Artificial intelligence (AI), particularly generative AI (genAI), is changing the contact center and customer service landscape for the better. GenAI is essentially the missing link in automation and self-service initiatives, structuring and providing answers and information in a way that is easily consumed by customers and employees.
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