Adrian Swinscoe
APRIL 29, 2025
Just over three weeks ago, the curtain came down on Adobe Summit in Las Vegas, Adobes annual customer event. Last years event was dominated by news [] The post Key insights from Adobe Summit on agentic AI and B2B innovation first appeared on Adrian Swinscoe.
Futurelab
APRIL 29, 2025
#NoBullshitCX Pay now for a good CX programme-or pay more later for not having one. Thats the reality many companies ignore until it is too late. They cut corners on CX, thinking they are saving money. But what they are really doing is shifting the cost. Complaints go up. Calls flood the contact centre. Churn creeps in. And suddenly, the cheap approach turns into a very expensive mess.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
APRIL 29, 2025
Adopting new solutions involves more than sitting through a few training modulesand this is particularly true for Customer Success (CS). In fact, much of the work to make the switch successful happens before companies even sign a contract. CS teams need to evaluate their needs, prepare their employees, and figure out their goals once the new platform is adopted.
Intercom
APRIL 29, 2025
As AI becomes more embedded in our everyday lives, its more important than ever that the tools we use are trustworthy, secure, and compliant with legal and ethical standards. At Intercom, trust is the foundation of every product we build and every relationship we grow. Were committed to delivering the highest standards of security for our customers, and we’re proud to announce that were one of the first AI customer service platforms to have achieved ISO/IEC 42001:2023 certification the wo
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
Experience Investigators
APRIL 29, 2025
Customer experience initiatives aren’t delivering the results you expected? The answer might lie in a critical but often overlooked disconnect: the gap between your customer experience mission and your employee experience reality. In this thought-provoking episode, we tackle a question about aligning a company’s CX mission statement with the actual employee experience.
CX Network
APRIL 29, 2025
In this list, readers learn about how consumer choices impact brand success.
Expert insights. Personalized for you.
147 
Let's personalize your content