Customer Think
JUNE 2, 2024
Image source ECXO.org How to Develop a Comprehensive Employee Experience Program to Boost Your Company “Start with the needs of employees first. They may not stick around for long“ The article source: – [link] Introduction Developing a comprehensive Employee Experience program is essential for driving positive business outcomes.
Hodusoft
JUNE 2, 2024
HoduSoft Introduces Advanced Speech Analytics “We are surrounded by data, but starved for insights.” This famous quote by Jay Baer (marketing and customer experience expert) highlights the importance of skilled data analysts and advanced tools. Yes, even though data is everywhere, we don’t necessarily know what it means or how it can be utilized in meaningful ways.
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Customer Think
JUNE 2, 2024
By now it has probably been said a gazillion times that generative AI has taken our world by storm. What hasn’t been said that often is that this storm has found almost every business software vendor flat-footed and utterly unprepared.
Customer Think
JUNE 2, 2024
The rise of disruptive technologies like artificial intelligence (AI), coupled with a 24/7 societal mentality brought on by rapid digital transformation, has made the demand for immediate responses in customer service skyrocket.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
Customer Think
JUNE 2, 2024
One of the most important foundational concepts, as well as linkages, when it comes to customer experience is the employee experience connection, i.e., the fact that the employee experience drives the customer experience.
Customer Think
JUNE 2, 2024
When it comes to making a mark and building loyal relationships with customers who know, like, and trust you for years to come, there’s hardly anything more powerful than entertaining. But a night out for dinner isn’t usually enough to seal the deal.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JUNE 2, 2024
Source: Unslash In the rapidly evolving financial technology (fintech) sector, the demand for innovative and efficient customer support solutions is at an all-time high. As fintech companies strive to differentiate themselves in a crowded marketplace, the integration of cutting-edge technologies and strategic outsourcing partnerships has become crucial.
Customer Think
JUNE 2, 2024
In the competitive world of B2B marketing, crafting an effective Go-To-Market (GTM) strategy is essential. This strategic roadmap determines how a product or service will be presented and sold to the market, influencing everything from market entry to customer retention.
Customer Think
JUNE 2, 2024
It has been for the world to see that Artificial intelligence (AI) has made its way into numerous sectors across the globe. And what has this achieved? Well, for starters, the arrival of AI has completely transformed how we interact with the world around us.
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