Mon.Jan 27, 2025

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21 tips to measure and improve call center agent effectiveness

Callminer

Effective call center agents are crucial in shaping customer experience and fostering brand loyalty. Read this blog for top tips to measuring and improving call center agent effectiveness.

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Emotion AI Market to Be Worth $9.01 Billion by 2030

Smart Customer Service

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to grow at a compound annual rate of 21.9 percent over the next six years.

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Multilingual Surveys: Unlock Global Customer Insights Effortlessly

SurveySensum

The limits of my language mean the limits of my world. Ludwig Wittgenstein Just using Englishor any one languagefor your surveys isnt enough to open the door to true connection. 1.5 billion people may get English, but what about the billions who dont? With over 6,500 languages spoken worldwide, relying on a single language for your surveys means missing out on truly understanding your audience.

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AI Chatbots Market to Be Worth $22.6 Billion by 2031

Smart Customer Service

AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research.

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The Evolving Retailer's Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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CX Alliances: Building Community Through Partnerships

Execs In The Know

In todays competitive business landscape, fostering a community-centric approach alongside a customer-focused culture can yield significant benefits. A community-centric organization not only prioritizes customer needs but also builds a network of partnerships that enhance customer satisfaction and loyalty. The customer remains the lifeblood of any organization, and building a supportive community around them not only amplifies success but truly brings experience into the engagement.

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Gartner: 30% of Top Companies Will Offer Service Only Through One Channel by 2028

Smart Customer Service

In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts.