Callminer

JANUARY 27, 2025

Effective call center agents are crucial in shaping customer experience and fostering brand loyalty. Read this blog for top tips to measuring and improving call center agent effectiveness.

Customer Experience 182

Customer Experience 182

SurveySensum

JANUARY 27, 2025

The limits of my language mean the limits of my world. Ludwig Wittgenstein Just using Englishor any one languagefor your surveys isnt enough to open the door to true connection. 1.5 billion people may get English, but what about the billions who dont? With over 6,500 languages spoken worldwide, relying on a single language for your surveys means missing out on truly understanding your audience.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Retently

JANUARY 27, 2025

Table of Contents Key Takeaways The Basics of TikTok SEO Step-by-Step Guide to Optimizing TikTok Content for SEO Advanced TikTok SEO Strategies Emerging Trends in TikTok SEO Final Thoughts Lets face it: TikTok isnt just about dance trends and catchy soundtracks anymore. Its become a powerhouse for brands looking to connect with customers in a fun, engaging, and organic way.

Start-ups 117

Start-ups Engineering Real Estate AI 117

Execs In The Know

JANUARY 27, 2025

In todays competitive business landscape, fostering a community-centric approach alongside a customer-focused culture can yield significant benefits. A community-centric organization not only prioritizes customer needs but also builds a network of partnerships that enhance customer satisfaction and loyalty. The customer remains the lifeblood of any organization, and building a supportive community around them not only amplifies success but truly brings experience into the engagement.

CX 52

CX B2B Education Customer Loyalty 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Smart Customer Service

JANUARY 27, 2025

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to grow at a compound annual rate of 21.9 percent over the next six years.

Artificial Intelligence 97

Artificial Intelligence AI 97

Gainsight

JANUARY 27, 2025

Happy Community Manager Appreciation Day! Today, were taking a moment to celebrate the incredible work of Community Managers, who play an essential role in building strong relationships with customers and fostering engagement strategies. Their efforts not only enhance customer experiences, but also drive business outcomes in powerful ways. At Gainsight, we believe in recognizing and cherishing these dedicated individuals, and weve crafted a special day just for them.

Customer Relationship 59

Customer Relationship Customer Experience 59

Smart Customer Service

JANUARY 27, 2025

In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts.

Artificial Intelligence 52

Artificial Intelligence 52