Adrian Swinscoe
MAY 19, 2023
Today’s interview is with Jerry Haywood, who is the Chief Executive Officer at boost.ai, a leading provider of conversational AI for enterprises. Jerry joins me today […] The post There’s no point having a fast bike, if you don’t know how to ride it – Interview with Jerry Haywood of Boost.ai first appeared on Adrian Swinscoe.
Customer Think
MAY 19, 2023
Did you know? “Millennials and Gen Z zoomers, or those born between 1996 and 2012, constitute 64% of business buyers,” according to Forrester Research. Most B2B buyers that are part of these generations are accustomed to frictionless shopping experiences and expect the same service levels when making B2B purchases.
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Zonka Feedback
MAY 19, 2023
Creating a positive and seamless Customer Onboarding Experience is crucial for making a lasting first impression, promoting customer loyalty, and establishing a strong brand presence. Congratulations on acquiring a new customer in today's competitive market! But it's not just enough to acquire new customers; it's about making them feel confident that they made the right choice by choosing YOU.
Customer Think
MAY 19, 2023
Knowledge as an abstract concept is complex, exists in many formats and often resides in multiple repositories. Let’s take that knowledge and turn it from concept to practice for a discipline – say, customer service and support.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
SurveySensum
MAY 19, 2023
Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth.
Customer Think
MAY 19, 2023
My wife and I were on a Mother's Day walk when we saw something I had never seen before. I should have snapped a picture but I didn't, and could not find a single picture on the internet that captured what we saw. The image above certainly.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
MAY 19, 2023
Creating a positive and seamless Customer Onboarding Experience is crucial for making a lasting first impression, promoting customer loyalty, and establishing a strong brand presence. Congratulations on acquiring a new customer in today's competitive market! But it's not just enough to acquire new customers; it's about making them feel confident that they made the right choice by choosing YOU.
cxservice360
MAY 19, 2023
In today’s competitive business landscape, delivering exceptional customer service has become more important. Happy customers are more likely to become repeat customers and recommend your The post 10 Tips to Deliver 5-Star Customer Service appeared first on CXService360.
Uplifting Service
MAY 19, 2023
[link] If you want to build an organization that offers consistently shining service… then you’ll need a team of engaged, committed employees who Take Personal Responsibility. That means that every member of the organization steps up to improve service wherever they can. This could mean stepping up to take care of a task or help a customer directly, or bringing an issue to the attention of those who can solve it, or taking note of areas for improvement and offering those suggestions.
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