Tue.Jan 28, 2025

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Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest

eglobalis

From left to right: Brent, Ricardo, Paul, and Ray! A perfectly tiered photo with Ray standing the highest. Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together.

CRM 195
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Who’s Really Doing Personalization Right? (Hint: It’s Not You—Yet)

Doing CX Right

Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth. The post Whos Really Doing Personalization Right? (Hint: Its Not YouYet) appeared first on Doing CX Right.

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The challenge this Data Protection Day: Can banks protect both data and CX?

CX Network

As financial fraud becomes increasingly sophisticated, balancing security with seamless digital experiences is an escalating challenge

CX 59
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How to Collect CSAT on Your Website?

Zonka Feedback

What if your website is losing customersnot because of your product, but because of their experience? A poorly optimized layout, confusing navigation, or a frustrating checkout process can drive visitors away. In fact, 38% of users judge a website based on design and usability alone. But how do you know whats working and whats pushing users away? Thats where customer satisfaction (CSAT) surveys come in.

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An Introduction to AI in Customer Service

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

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Customer service trends as we know them are dead

Intercom

For years, weve conducted annual research on the trends shaping the customer service space and shared those insights in our Customer Service Trends Report. But AI changed everything. We cant predict whats going to happen by looking at the past anymore; weve moved beyond trends and into a completely transformed world of AI-first customer service. To reflect this new reality, weve decided to disrupt our annual trends report.

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[Experience Action Podcast] Inclusive Communications and Training

Experience Investigators

What if your training methods could bridge cultural divides and turn challenges into opportunities for growth? Join me, Jeannie Walters, as we unravel the complexities of creating an inclusive and accessible customer experience that caters to the diverse needs of your team. This episode contains insights into overcoming literacy and tech barriers with empathy, transforming potential roadblocks into pathways for success.

CX 52
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[DO NOT DELETE] Kitchen Sink Post

Help Scout

This is a Kitchen Sink Post that is required to send data models to Gatsby. It is not indexed, please do not delete!

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