eglobalis

JANUARY 28, 2025

From left to right: Brent, Ricardo, Paul, and Ray! A perfectly tiered photo with Ray standing the highest. Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together.

CRM 195

CRM CX Actionable Insights AI 195

Zonka Feedback

JANUARY 28, 2025

What if your website is losing customersnot because of your product, but because of their experience? A poorly optimized layout, confusing navigation, or a frustrating checkout process can drive visitors away. In fact, 38% of users judge a website based on design and usability alone. But how do you know whats working and whats pushing users away? Thats where customer satisfaction (CSAT) surveys come in.

Customer Satisfaction 52

Customer Satisfaction 52

Experience Investigators

JANUARY 28, 2025

What if your training methods could bridge cultural divides and turn challenges into opportunities for growth? Join me, Jeannie Walters, as we unravel the complexities of creating an inclusive and accessible customer experience that caters to the diverse needs of your team. This episode contains insights into overcoming literacy and tech barriers with empathy, transforming potential roadblocks into pathways for success.

CX 52

CX Customer Experience 52

Hodusoft

JANUARY 28, 2025

HoduSoft Gears Up for IT EXPO 2025: The Premier Tech Gathering Get ready for IT EXPO 2025! HoduSoft is delighted to announce its presence at IT EXPO 2025, the ultimate tech gathering of the year. The event is set to take place from 11th to 13th February 2025 in Fort Lauderdale, Florida , bringing together innovators, business leaders, and tech enthusiasts from around the globe.

Contact Center 52

Contact Center Omnichannel Innovation Social Media 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Doing CX Right

JANUARY 28, 2025

Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth. The post Whos Really Doing Personalization Right? (Hint: Its Not YouYet) appeared first on Doing CX Right.

Business Growth 64

Business Growth AI CX Technology 64

CX Network

JANUARY 28, 2025

As financial fraud becomes increasingly sophisticated, balancing security with seamless digital experiences is an escalating challenge

CX 59

CX 59

Intercom

JANUARY 28, 2025

For years, weve conducted annual research on the trends shaping the customer service space and shared those insights in our Customer Service Trends Report. But AI changed everything. We cant predict whats going to happen by looking at the past anymore; weve moved beyond trends and into a completely transformed world of AI-first customer service. To reflect this new reality, weve decided to disrupt our annual trends report.

Customer Service 52

Customer Service AI Innovation Business Growth 52