Wed.Dec 04, 2024

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Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies

ECXO

Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies Customer success has become a cornerstone for businesses aiming to foster long-term customer satisfaction, boost retention rates, and drive sustainable growth. However, establishing an effective customer success function varies significantly between industries due to differences in operational models, customer expectations, and interaction dynamics.

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The Role of NPS in Banking and Other Financial Institutions

SurveySensum

Custom er loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth.

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Boost Customer Engagement for MSPs Using HoduBlast’s Customizable Broadcasts

Hodusoft

Boost Customer Engagement for MSPs Using HoduBlast’s Customizable Broadcasts Managed Service Providers (MSPs) are organizations that provide IT support, cybersecurity, and other tech services to their clients. Their clients are typically small and medium organizations that outsource tech-related services, processes, and functions for enhanced cost and operational efficiency.

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Future of CX: Redefining customer experience for a rapidly evolving world

CX Network

From brand development to customer resistance to AI, here are four things we learned from All Access: Future of CX

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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The Annual Kickoff

The Success League

By Russell Bourne Its December, and if your fiscal calendar aligns with the actual calendar, with good discipline and a little luck, your annual planning is close to done. Needless to say, those of you on non-calendar fiscal years can apply the content of this article to match the start of yours. If you need a refresher on annual planning, our CEO Kristen Hayer recently published a 6-part blog series on best planning practices for a Customer Success organization: Strategic & Tactical Goals S

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Optimize Patient Journey Touchpoints: The Key to Healthcare Excellence

Zonka Feedback

Join us in exploring the patient journey touchpoints to improve care and satisfaction. Optimize every interaction and use technology to stay ahead.

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The Myth of CX’s Death by 2030: Debunking the Fake Speculation

eglobalis

When writing any text, it is imperative to provide substance, not just bold statements or speculative predictions, to respect readers and value their time. Thoughtful content fosters credibility and maintains their engagement. In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While such statements are often designed to spark discussion, this particular assertion felt both overly simplistic and misaligned with the transformative, cont

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