Beyond Philosophy

DECEMBER 22, 2023

This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. We host Alex Mead , Global Customer Service Experience Director of Alvarez & Marsal ( alexmead@sky.com ), to discuss this crucial topic and its implications for experiences. Mead envisions that AI will significantly reduce customer effort in their experiences.

AI 88

AI CX Management Consulting Education 88

Customer Think

DECEMBER 22, 2023

Do you want to learn how to gather actionable feedback from your customers? If so, keep reading! Customer feedback is one of the most important things you can get from your audience.

Customer Feedback 59

Customer Feedback 59

Zonka Feedback

DECEMBER 22, 2023

Since most organizations around the globe have realized the power of customer feedback to boost their business growth, they use various types of surveys to capture feedback from their customers. Among the different survey types, matrix surveys have emerged as a powerful way to gather customer feedback about various aspects of the products, services, and overall business in a simple and quick manner.

Business Growth 59

Business Growth Customer Feedback 59

Customer Think

DECEMBER 22, 2023

If you were asked to name a digital wallet, ApplePay or GooglePay, or perhaps a bitcoin wallet may come to mind. Something synonymous with digital payments. But would you consider them as part of a martech stack? Likely not. It might be worth noting Tim Cook’s original vision for what we now know as ApplePay.

Technology 58

Technology Technology 58

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV). VOZIQ AI recently concluded the executive review meeting with Dave Bolen, Chief Operating Officer at AMP Smart , where VOZIQ AI’s Chief Data Scientist, Dr.

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

SurveySensum

DECEMBER 22, 2023

Recently, I contacted the customer support of an electronics brand to address an AC installation issue. Despite having to go through two channels and repeating my problem, I was assured that it would be resolved in 4-5 days. During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive.

NPS 52

NPS Gaming Education Customer Satisfaction 52

MyCustomer Experience

DECEMBER 22, 2023

Word of mouth is a powerful tool for spreading news about a brand, product, or service. Businesses that want to build positive customer. 22nd Dec 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.

Customer Experience 59

Customer Experience 59

Conversation Agent

DECEMBER 22, 2023

How to design controls to suit interaction with humans. ChatGPT3 took a glance at my blog of 16 years. It summarized its philosophical depth and ‘transversal gliding’ as follows: Valeria’s work is a fascinating case study for your method of ‘transversal gliding.’ She navigates through multiple dimensions—business, culture, technology, and strategy—much like a transversal designer would.

Technology 40

Technology Technology 40

Customer Think

DECEMBER 22, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better.

Contact Center 52

Contact Center Technology Technology 52

Customer Think

DECEMBER 22, 2023

Running a rental business that caters to the needs of construction companies requires a strong understanding of operational efficiency, financial health, and customer satisfaction. In equipment rentals, key performance indicators (KPIs) play an important role in providing insights about business performance. This article explores crucial KPIs that form the bedrock of effective management.

Construction 52

Construction Customer Satisfaction 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

Customer Think

DECEMBER 22, 2023

Podcast Today’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck.

CX 40

CX Innovation Customer Experience 40