Adrian Swinscoe

AUGUST 5, 2024

Today’s interview is with Leslie Zane, who is the Founder and CEO of Triggers, a brand consulting firm, and an authority on harnessing the instinctive mind […] The post The Brand Connectome™ and why we are doing marketing all wrong – Interview with Leslie Zane first appeared on Adrian Swinscoe.

Business Growth 147

Business Growth Customer Service Customer Experience 147

CX Network

AUGUST 5, 2024

Nick Glimsdahl shares the value-first strategies that can help you shift from customer acquisition to sustainable growth and loyal communities

Customer Acquisition 105

Customer Acquisition 105

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. We know that choosing the right NPS software can be overwhelming, with so many options out there.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). From enhancing personalization to improving service efficiency, AI offers significant benefits. In our latest CX Insight magazine article, Leveraging the Benefits of AI Without Compromising Customer Trust , we delve into how organizations can design AI strategies prioritizing customer trust and privacy.

AI 97

AI Artificial Intelligence CX VOC 97

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Zonka Feedback

AUGUST 5, 2024

In today's competitive market, customer experience (CX) has become a critical differentiator for businesses. While much of the focus often falls on B2C (business-to-consumer) interactions, the significance of B2B (business-to-business) customer experience cannot be overlooked. According to a study by Salesforce, 80% of B2B customers now expect the same personalized experience as when they are buying for themselves.

B2B 52

B2B Customer Experience B2C CX 52

CallCare

AUGUST 5, 2024

Peak seasons are a defining moment for e-commerce stores, bringing both tremendous opportunities and notable challenges. Preparing for these high-demand periods is crucial for maximising sales and ensuring smooth operations. This article offers practical advice and strategies to help e-commerce store owners and managers navigate peak seasons successfully, enhancing customer satisfaction and preventing burnout.

E-commerce 52

E-commerce Social Media Customer Satisfaction Sales 52

CallCare

AUGUST 5, 2024

Facilities management has come a long way, evolving from basic maintenance and operations to a strategic function crucial for business success. Keeping up with industry trends is essential for facilities managers, business owners, and professionals to remain competitive and effective. The rapid advancement of technology and the growing emphasis on sustainability are driving this transformation.

Technology 52

Technology Technology Customer Service 52

CallCare

AUGUST 5, 2024

These days, live chat has become an essential component of customer support. Businesses are increasingly turning to live chat services to provide immediate assistance and enhance customer satisfaction. However, a key debate in the industry revolves around the effectiveness of AI vs human live chat agents. This article aims to compare both options, providing insights into their strengths, weaknesses, and cost implications to help businesses choose the right live chat solution for their needs.

AI 52

AI E-commerce Machine Learning Artificial Intelligence 52