Wed.Nov 13, 2024

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Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event

Adrian Swinscoe

I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.

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Announcing our latest guide: ‘The New Economics of Customer Service’

Intercom

Today, we’re excited to share Intercom’s latest guide – The New Economics of Customer Service. In this guide, we unpack how AI enables support teams to offer high-quality support at scale, in an efficient and cost-effective way. ⚡️ Ready to dive straight in and learn how AI broke the linear customer service growth model? Grab a copy → Growth is a crucial component of any business, and the truth is that sustainable growth is impossible without customer service.

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Things to Consider When Choosing Queue Management Software

Qmatic

Choosing the right queue management software for your business can be challenging, as there are many things to consider for you and your team. Whether you're looking for a new solution or replacing a legacy system that you've outgrown, it's important to evaluate your options carefully. The software you choose will not only become an essential part of your operations but also have a huge impact on the quality of your service.

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Developing High Performing Customer Driven Employees

Service Quality Institute

Across the world, few organizations are willing to invest in developing a high-performing customer-driven workforce. Too many employees just show up with poor attitudes and work habits. Educational institutions never teach customer service. In last month’s article, I talked about why companies are rapidly firing Gen Z employees. Manufacturing firms spend millions of dollars on the maintenance of their equipment.

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From Start to Scale: Driving Growth Through Seamless Payments Implementation

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical