Adrian Swinscoe

NOVEMBER 13, 2024

I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Retention AI 162

Intercom

NOVEMBER 13, 2024

Today, we’re excited to share Intercom’s latest guide – The New Economics of Customer Service. In this guide, we unpack how AI enables support teams to offer high-quality support at scale, in an efficient and cost-effective way. ⚡️ Ready to dive straight in and learn how AI broke the linear customer service growth model? Grab a copy → Growth is a crucial component of any business, and the truth is that sustainable growth is impossible without customer service.

Customer Service 98

Customer Service AI Start-ups Business Growth 98

Qmatic

NOVEMBER 13, 2024

Choosing the right queue management software for your business can be challenging, as there are many things to consider for you and your team. Whether you're looking for a new solution or replacing a legacy system that you've outgrown, it's important to evaluate your options carefully. The software you choose will not only become an essential part of your operations but also have a huge impact on the quality of your service.

90

90

Retently

NOVEMBER 13, 2024

Shopping online is more than just convenient – it’s the new normal. But as ecommerce grows, so do customer expectations. Today’s shoppers aren’t just looking for products; they’re looking for experiences. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success.

CX 144

CX Retail Social Media Artificial Intelligence 144

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Service Quality Institute

NOVEMBER 13, 2024

Across the world, few organizations are willing to invest in developing a high-performing customer-driven workforce. Too many employees just show up with poor attitudes and work habits. Educational institutions never teach customer service. In last month’s article, I talked about why companies are rapidly firing Gen Z employees. Manufacturing firms spend millions of dollars on the maintenance of their equipment.

Manufacturing 52

Manufacturing Education Customer Service Sales 52

The Success League

NOVEMBER 13, 2024

Were thrilled to welcome Allison Tiscornia as the newest Principal Consultant at The Success League! Allison brings an impressive depth of experience in customer success, having led high-impact initiatives across various organizations including ChurnZero, Sendoso, and Zenefits, to enhance customer outcomes and foster long-term success. Her strategic insights and dedication to building strong customer relationships align perfectly with our mission to empower businesses to excel in customer succes

Innovation 52

Innovation Customer Relationship 52

The Success League

NOVEMBER 13, 2024

By Kristen Hayer This is it! Im wrapping up my 2025 planning articles this week. For this final post I want to talk about how best to build a business case for the things people, tools, training your team needs to deliver an excellent customer experience next year. Heres how you can have the best chance of getting your budget approved: Know Your Audience Who approves your budget?

Education 52

Education Sales Customer Retention Customer Experience 52