This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
#NoBullshitCX #20yearsFuturelab Be aware of red button events. Customers tell others about their experiences when there is something to tell about. But very often the triggering event is not positive. Broken cars, dead internet lines, cancelled flights…The higher the emotion, the higher the fragility of the customer, and the bigger fallout a company can expect from poor experience.
Recently, I had the pleasure of speaking to Voyo Popovic, the founder and CEO ofPiece of Cake, a fast-expanding moving company headquartered out of New York. [] The post How one entrepreneur used customer service to disrupt a traditional industry first appeared on Adrian Swinscoe.
We organize all of the trending information in your field so you don't have to. Join 20,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content