Customer Think
SEPTEMBER 21, 2023
As a business leader, creating a brand identity that resounds with your audience isn’t simply about having a solid business plan, an eye-catching logo and color scheme, or a memorable slogan. It is about leveraging the ultimate customer experience.
CX Network
SEPTEMBER 21, 2023
Mitch Todd, product marketing manager for NICE, shares the crucial steps businesses can take to empower contact center teams and drive efficiency
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Beyond Philosophy
SEPTEMBER 21, 2023
Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. It’s a good question that, in my experience, is easy to get wrong. However, since I would imagine some of you have a similar problem, I also wanted to share that discussion here with you.
Fonolo
SEPTEMBER 21, 2023
Ready to level up your contact center team? Improving call center agent performance can seem overwhelming, and you might wonder where to start. Don’t fret — the simple suggestions and methods discussed in this guide will get you started. With some hard work, consistency, and great tools, your team will soon reach new heights of operational efficiency!
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Help Scout
SEPTEMBER 21, 2023
The constant changes ins SaaS software can create extra work for support teams, and can require an almost sales-like approach. Here's how to succeed through periods of change.
Customer Think
SEPTEMBER 21, 2023
We’ve all experienced frustration at poor customer service at some point, and these experiences more often than not taint our impression of the company that provided it. That’s why prioritizing excellent customer service must be a priority focus of any business that takes its reputation seriously. With platforms like PissedConsumer.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 21, 2023
Article source: [link] “AI is selling like hotcakes” – Rowan Trollope Enterprise subscriptions are the most important quarterly performance metric for cloud contact centre software provider Five9. And there’s been positive news. Subscription sales jumped 51% in Q4 2021. Large enterprises have been spending more.
Zonka Feedback
SEPTEMBER 21, 2023
As one of the top Forsta alternatives and competitors, Zonka Feedback is a perfect fit for enterprises looking for a comprehensive customer engagement strategy and enhanced business growth.
Customer Think
SEPTEMBER 21, 2023
You’ve likely heard someone say, “Customer satisfaction is not enough.” While that might initially sound counterintuitive, considerable research supports the statement. The Fallacy of Satisfaction Invariably, you’ve stayed at a hotel that met all your basic needs. The room was clean, the price was reasonable, and the overall experience was fine. In essence, you were satisfied, but… The post Your Customer Is Satisfied – Are They a Coupon Away from Leaving?
Zendesk
SEPTEMBER 21, 2023
An excellent customer experience (CX) hinges on a superior employee experience (EX). But research shows that many of today’s employees feel overworked, spread thin, and disengaged from their jobs—which ultimately impacts the bottom line. Zendesk and SimplyDirect surveyed more than 100 executives in IT, operations, and HR to identify their top concerns around the employee experience and gauge their thoughts on the most effective EX strategies.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
MattsenKumar
SEPTEMBER 21, 2023
Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend.
Allen Speaks
SEPTEMBER 21, 2023
I don't know what happens in your home but in ours, everyone wants to watch a different channel! And today there are certainly a lot to chose from. In the world of service it is the same, there are many channels available for customers to receive service and every customer wants a different one! Just like you and I, our customers tune into different channels at different times.
SurveySensum
SEPTEMBER 21, 2023
There are two companies A and B having similar numbers of customers and both want to increase their business. Company A, decided to run a substantial marketing campaign, investing hundreds of dollars in hopes of acquiring new customers. Unfortunately, the campaign only yielded two customers, generating a total of $50 in business. This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment.
MyCustomer Experience
SEPTEMBER 21, 2023
Catherine, one of our podcast listeners, wants to know how to establish her organization's reputation for having low prices without the.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Intercom
SEPTEMBER 21, 2023
We may be in an era of technological disruption, but the age-old art of delighting customers remains an essential element of business success. The landscape of customer service is undergoing a massive paradigm shift. But while our tools may evolve and our strategies morph, the core idea doesn’t really change: providing great service to customers. Today, we’re not chasing after new insights or novel approaches; instead, we’re going back to the fundamental building blocks.
Zendesk
SEPTEMBER 21, 2023
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. PlentyMarkets App by LEAFWORKS PlentyMarkets App by LEAFWORKS (Support) links Plentymarkets customers and their order history to your Zendesk tickets. The Plentymarkets app automatically checks and links Plentymarkets users from all different marketplaces and their order history directly to Zendesk tickets.
Help Scout
SEPTEMBER 21, 2023
Looking to create a ticketing system using Jira? Read on to learn about three different ways your team can use Jira to create, organize, and manage tickets.
Customer Think
SEPTEMBER 21, 2023
Admit it; digital transformation isn’t a luxury anymore; it’s an absolute necessity in today’s modern digital business landscape. And enterprises just can’t overlook its efficiency, agility, productivity, and overall revenue advantages. While most businesses have navigated their digital transformation journey, many are all set to jump on the digital transformation bandwagon by leveraging cutting-edge technology.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
MyCustomer Experience
SEPTEMBER 21, 2023
Cirrus, the leading contact centre solutions provider, today announces an upgrade to its revolutionary contact centre platform, and it’s.
SugarCRM
SEPTEMBER 21, 2023
Over the past five years, the evolution of CRM and the way companies leverage Customer Relationship Management (CRM) has undergone a remarkable transformation. In this era of rapidly changing customer dynamics, the role of CRM has expanded well beyond its traditional boundaries. Long gone are the days when CRM systems were predominantly static repositories of customer data and sales records.
MyCustomer Experience
SEPTEMBER 21, 2023
At a time when mobile devices enjoy peak adoption rates, it is natural for their respective app stores to be flooded. This trend applies.
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