Futurelab
MAY 15, 2024
#NoBullshitCX #20yearsFuturelab “Ask your customers.” Customer innovation geeks (me included) like to tell “rags to riches” stories about how companies reinvented themselves based on a brilliant insight or a truly creative approach. But I would still argue that the biggest customer impact can be made by changing something mundane and familiar, often barely visible on the outside.
Totango
MAY 15, 2024
“AI may not replace me, but AI will definitely change the way I work.” This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry.
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The DiJulius Group
MAY 15, 2024
Growing up in the shadow of a family business feels like living within the pages of history, every turn a new chapter waiting to be written. On this episode of The Customer Service Revolution, that’s the energy Brian Blaushild, president of Famous Supply, brings as he recounts the story of a company that has weathered. Read Full Article The post 156: The Famous Way appeared first on The DiJulius Group.
Retently
MAY 15, 2024
Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? Most of us associate customer feedback with, well, customers. However, for many businesses in the publishing industry, whose readers are their customers, asking for feedback directly is a way to optimize their product and learn more about user experience.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
DMG Consulting
MAY 15, 2024
This is the first in a series of videos that will explore how AI in enhancing things in contact centers across the globe. The post 10 Topics in our A.I. Series appeared first on DMG Consulting.
Experience Investigators
MAY 15, 2024
The world is moving fast, and the customer experience world is no exception. I have prioritized staying connected and learning everything I can about the technology and systems that impact our experiences. Conferences, gatherings, and learning opportunities have been essential for helping me see the difference between the flash and the facts. These events provide some of my favorite opportunities to connect with fellow customer experience change makers, unpack our challenges, and provide much-ne
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
cxservice360
MAY 15, 2024
In today’s competitive business landscape, customer experience (CX) is no longer a differentiator; it’s necessary. A positive CX can turn one-time buyers into loyal brand The post Is Your CX Driving Customers Away? appeared first on CXService360.
TeamSupport
MAY 15, 2024
In today's fast-paced world, every second counts. Enhancing the efficiency of support teams is not just a necessity but a mandatory strategy for businesses aiming to thrive. It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. This is where a stellar support ticket system becomes indispensable.
DMG Consulting
MAY 15, 2024
Fixing WFM May 2024 The world and workforce have changed, and it’s time for companies to update their workforce management (WFM) solutions and best practices to better meet the expectations of today’s employees, especially Millennials and the rapidly up-and-coming Gen Z. The most significant issues confronting the world of WFM today are: Number 1: Companies need WFM solutions that are a good fit for the current workforce, because their needs have changed significantly.
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