eglobalis
SEPTEMBER 19, 2024
In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. While many companies focus on strategy, technology, and financial investment as the cornerstones of success, the critical yet often overlooked factor is the engagement and empowerment of employees.
Customer Think
SEPTEMBER 19, 2024
(Marketing’s role in driving revenue generation and growth at B2B companies has never been more important. However, research continues to show that the influence of most CMOs with their CEO isn’t as strong as the importance of marketing suggests it should be.
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Intercom
SEPTEMBER 19, 2024
Fred Walton, a conversation designer at Intercom, sits down with Senior Knowledge Manager Beth-Ann Sher to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated support channels. Fred shares tips for designing conversations that make AI agents and chatbots more helpful and natural, and discusses the balance between automation and human interaction in customer support.
Customer Think
SEPTEMBER 19, 2024
In today’s competitive landscape, customer service leaders are constantly seeking ways to improve customer experience (CX) while also driving tangible business outcomes. One area that plays a pivotal role in achieving these dual objectives is Quality Assurance (QA).
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Execs In The Know
SEPTEMBER 19, 2024
In recent weeks, we’ve seen a surge of announcements in autonomous agents within the enterprise software landscape. Industry giants like Salesforce and ServiceNow are racing to develop and deploy AI-powered agents that can automate complex tasks within their respective platforms. While this marks an exciting new phase in enterprise software evolution, it’s crucial to recognize the limitations of a single-platform approach and consider a more realistic vision for the future of autonom
Customer Think
SEPTEMBER 19, 2024
In today’s competitive business landscape, the synergy inside of Support and Customer Experience (CX) departments is critically crucial for fostering strong customer relationships, successfully organized touchpoints and ensuring organizational prosperity.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 19, 2024
Following Oracle’s announcement to wind down its advertising business by the end of September, many brands find themselves needing to plan their next move.
SurveySensum
SEPTEMBER 19, 2024
While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Curious about it? Let’s see. Why Should You Look For Zykrr Alternatives? Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it.
CX Network
SEPTEMBER 19, 2024
Ekaterina Mironova reflects on her journey from operations lead to CX team builder and explains how others can do the same
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