Beyond Philosophy

SEPTEMBER 19, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been dealing with a load of tradespeople on my kitchen renovation. The excuses they devise for why something can’t happen are amazing. Today, we will look closer at excuses regarding why people give them and what you can take away from that exchange.

Manufacturing 78

Manufacturing Government Retail Customer Experience 78

Customer Think

SEPTEMBER 19, 2024

(Marketing’s role in driving revenue generation and growth at B2B companies has never been more important. However, research continues to show that the influence of most CMOs with their CEO isn’t as strong as the importance of marketing suggests it should be.

B2B 67

B2B 67

CX Network

SEPTEMBER 19, 2024

Ekaterina Mironova reflects on her journey from operations lead to CX team builder and explains how others can do the same

CX 59

CX 59

Customer Think

SEPTEMBER 19, 2024

In today’s competitive landscape, customer service leaders are constantly seeking ways to improve customer experience (CX) while also driving tangible business outcomes. One area that plays a pivotal role in achieving these dual objectives is Quality Assurance (QA).

Customer Service 62

Customer Service CX Customer Experience Contact Center 62

Speaker: Evelyn Chou

Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.

Technology

SurveySensum

SEPTEMBER 19, 2024

While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Curious about it? Let’s see. Why Should You Look For Zykrr Alternatives? Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Customer Think

SEPTEMBER 19, 2024

In today’s competitive business landscape, the synergy inside of Support and Customer Experience (CX) departments is critically crucial for fostering strong customer relationships, successfully organized touchpoints and ensuring organizational prosperity.

CX 62

CX Touchpoint Business Growth Customer Relationship 62