eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. While many companies focus on strategy, technology, and financial investment as the cornerstones of success, the critical yet often overlooked factor is the engagement and empowerment of employees.

Customer Experience 296

Customer Experience Innovation CX Customer Satisfaction 296

Beyond Philosophy

SEPTEMBER 19, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been dealing with a load of tradespeople on my kitchen renovation. The excuses they devise for why something can’t happen are amazing. Today, we will look closer at excuses regarding why people give them and what you can take away from that exchange.

Manufacturing 122

Manufacturing Government Retail Customer Experience 122

Customer Think

SEPTEMBER 19, 2024

In today’s competitive business landscape, the synergy inside of Support and Customer Experience (CX) departments is critically crucial for fostering strong customer relationships, successfully organized touchpoints and ensuring organizational prosperity.

CX 106

CX Touchpoint Business Growth Customer Relationship 106

CX Network

SEPTEMBER 19, 2024

Ekaterina Mironova reflects on her journey from operations lead to CX team builder and explains how others can do the same

CX 105

CX 105

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Customer Think

SEPTEMBER 19, 2024

(Marketing’s role in driving revenue generation and growth at B2B companies has never been more important. However, research continues to show that the influence of most CMOs with their CEO isn’t as strong as the importance of marketing suggests it should be.

B2B 72

B2B 72

Gainsight

SEPTEMBER 19, 2024

The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack requires CIOs to think more in terms of partnerships than simple subscriptions. Concerns of scale, security, and power all stay top of mind for CIOs. “Scale is important—I need vendors I can grow with both in data volume, and complexity,” shares Karl Mosgofian, CIO, Gainsight.

Compliance 52

Compliance AI Technology Technology 52

Intercom

SEPTEMBER 19, 2024

Fred Walton, a conversation designer at Intercom, sits down with Senior Knowledge Manager Beth-Ann Sher to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated support channels. Fred shares tips for designing conversations that make AI agents and chatbots more helpful and natural, and discusses the balance between automation and human interaction in customer support.

AI 52

AI Customer Service 52

Customer Think

SEPTEMBER 19, 2024

Following Oracle’s announcement to wind down its advertising business by the end of September, many brands find themselves needing to plan their next move.

Technology 69

Technology Technology 69

Execs In The Know

SEPTEMBER 19, 2024

In recent weeks, we’ve seen a surge of announcements in autonomous agents within the enterprise software landscape. Industry giants like Salesforce and ServiceNow are racing to develop and deploy AI-powered agents that can automate complex tasks within their respective platforms. While this marks an exciting new phase in enterprise software evolution, it’s crucial to recognize the limitations of a single-platform approach and consider a more realistic vision for the future of autonom

AI 52

AI Start-ups Technology Technology 52

Gainsight

SEPTEMBER 19, 2024

The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack requires CIOs to think more in terms of partnerships than simple subscriptions. Concerns of scale, security, and power all stay top of mind for CIOs. “Scale is important—I need vendors I can grow with both in data volume, and complexity,” shares Karl Mosgofian, CIO, Gainsight.

Compliance 52

Compliance AI Technology Technology 52

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

B2C

SurveySensum

SEPTEMBER 19, 2024

While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Curious about it? Let’s see. Why Should You Look For Zykrr Alternatives? Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52