ECXO

JUNE 3, 2024

posts header on ECXO Do you have a lazy brain? Why is this relevant for CX? So, in my journey to improve customer experience, I’ve found myself diving into the world of neuroscience and psychology to better understand how our brains work. One thing I’ve noticed is that in our increasingly complex world, people often lean towards the simplest solutions.

CX 327

CX Innovation Education Social Media 327

Callminer

JUNE 3, 2024

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.

Contact Center 182

Contact Center 182

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options. However, despite its capabilities, Qualtrics may not be the best fit for small businesses due to several key reasons.

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis Close the Loop 52

DMG Consulting

JUNE 3, 2024

5 Ways AI Can Enhance CX (and EX) View this article on the publisher’s website. The artificial intelligence (AI) revolution is upon us, getting more established and picking up momentum every passing day. Artificial intelligence is changing the business landscape and having a major impact on contact centers and all customer experience-related functions.

AI 48

AI CX Artificial Intelligence Contact Center 48

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

SugarCRM

JUNE 3, 2024

20 years? Has it really been that long? While that may sound like a long time, the years have seemed to have just flown by. When I started SugarCRM 20 years ago with Jacob and John, I could only dream of what the idea could become. Now, I can only look back with love and pride for the organization SugarCRM has grown into. And as we reflect and celebrate our 20th anniversary on June 1st, I wanted to do a quick post to walk down memory lane.

CRM 52

CRM Innovation Start-ups Sales 52

Help Scout

JUNE 3, 2024

Learn what AI ticketing systems are, why they’re useful, what features are most important, and a few options to consider if you’re ready to start your search.

AI 45

AI 45