ECXO

JUNE 3, 2024

posts header on ECXO Do you have a lazy brain? Why is this relevant for CX? So, in my journey to improve customer experience, I’ve found myself diving into the world of neuroscience and psychology to better understand how our brains work. One thing I’ve noticed is that in our increasingly complex world, people often lean towards the simplest solutions.

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CX Innovation Education Social Media 332

Callminer

JUNE 3, 2024

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.

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Contact Center 182

SugarCRM

JUNE 3, 2024

20 years? Has it really been that long? While that may sound like a long time, the years have seemed to have just flown by. When I started SugarCRM 20 years ago with Jacob and John, I could only dream of what the idea could become. Now, I can only look back with love and pride for the organization SugarCRM has grown into. And as we reflect and celebrate our 20th anniversary on June 1st, I wanted to do a quick post to walk down memory lane.

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CRM Innovation Start-ups Sales 52

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options. However, despite its capabilities, Qualtrics may not be the best fit for small businesses due to several key reasons.

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Text Analytics Start-ups CX Close the Loop 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

DMG Consulting

JUNE 3, 2024

5 Ways AI Can Enhance CX (and EX) View this article on the publisher’s website. The artificial intelligence (AI) revolution is upon us, getting more established and picking up momentum every passing day. Artificial intelligence is changing the business landscape and having a major impact on contact centers and all customer experience-related functions.

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AI CX Artificial Intelligence Contact Center 48

Help Scout

JUNE 3, 2024

Learn what AI ticketing systems are, why they’re useful, what features are most important, and a few options to consider if you’re ready to start your search.

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AI 45