Adrian Swinscoe
NOVEMBER 20, 2023
Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.
Callminer
NOVEMBER 20, 2023
Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits of detecting customer emotions, FAQs, and more.
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Adrian Swinscoe
NOVEMBER 20, 2023
Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.
Doing CX Right
NOVEMBER 20, 2023
Gregorio Uglioni and Stacy Sherman, customer experience leaders, reveal tactics to get leadership buy-in, break silos, prove ROI & drive human connections through meaningful customer experience initiatives. The post Proving the ROI of Customer Experience Initiatives appeared first on Doing CX Right.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Heart of the Customer
NOVEMBER 20, 2023
When it comes to understanding customer satisfaction, books on customer experience management are essential tools. They provide insights into how to keep customers happy and loyal. Did you know, according to a Walker study, by the end of 2020, customer experience overtook price and product as the key brand differentiator? These books can help you […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer.
DMG Consulting
NOVEMBER 20, 2023
Donna Fluss talks Large Language Models What makes a good LLM? Check out Donna’s thoughts on LLMs in the contact center. The post Donna Fluss talks Large Language Models appeared first on DMG Consulting.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CommBox
NOVEMBER 20, 2023
CommBox Telegram module allows you to connect your Instagram accounts, view your customer comments and reply to them from the unified inbox.
Execs In The Know
NOVEMBER 20, 2023
Are you seeking inspiration and empowerment in your role as a customer experience (CX) leader? You can look no further than Episode 1 of The CX Leadership Exchange featuring Microsoft’s Peter Mallot. The CX Leadership Exchange is a transformative new on-demand series from Execs In The Know that is curated to elevate CX professionals across diverse industries.
VOZIQ
NOVEMBER 20, 2023
Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting and strategic planning for 2024. To light your way, this month’s edition highlights a few thought-provoking content pieces that delve into the realms of generative AI, predictive analytics, and other strateg
MyCustomer Experience
NOVEMBER 20, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
InteractionMetrics
NOVEMBER 20, 2023
The Net Promoter Score (NPS) is the most well-known customer satisfaction metric used by two-thirds of the Fortune 1000 companies. But it’s also easy to misunderstand and misuse. Created in 2003 by Fred Reichheld of Bain & Company , the Net Promoter Score (NPS) asks: “How likely are you to recommend us to a friend or colleague?” Customers answer on a 0-10 scale.
SurveySensum
NOVEMBER 20, 2023
You run a clothing business and you noticed that your users are visiting your website but not purchasing anything. The reason can be anything such as a poorly designed website, taking a lot of time to load, not mobile-friendly, etc. Also, 94% of negative website feedback received was about design-related. That’s shocking! So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website fe
Zendesk
NOVEMBER 20, 2023
At the age of 42, Eugenio Pace was a late bloomer in the startup game. But that didn’t stop him from thriving. The first-time founder built the identity authentication platform Auth0 from scratch in 2013, and in May 2021, he sold it to Okta for $6.5 billion. In this episode of Sit Down Startup, Pace discusses why developers are important in tech, the validation of that first sale, and how luck and timing impact growth.
Logicalware
NOVEMBER 20, 2023
The shift from on-premises setups to CCaaS is not merely a trend; it’s a strategic move to unlock cutting-edge technologies, enhance the employee experience (EX), and ultimately, elevate the customer experience (CX). Here, we’ll explore the state of the CCaaS market and discuss the future of contact centres in 2024 and beyond, with insights from Bernardin Arnason, Industry Principal at Frost & Sullivan and keynote speaker at Elevate ‘23.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Help Scout
NOVEMBER 20, 2023
If you celebrate Thanksgiving, and you're in customer support, then we're thankful for you.
Intercom
NOVEMBER 20, 2023
You satisfy your customers, but can you satisfy our curiosity? With Maxime Manseau, Co-founder and VP of Support at Birdie. Please tell us a little bit about your company and what you do there. Birdie is software for support teams that lets agents request screen recordings from customers and start co-browsing sessions directly within Intercom. I’m the VP of Support, and also a co-founder.
Help Scout
NOVEMBER 20, 2023
Learn how AI features can transform a traditional help desk into a proactive, efficient, and highly responsive support system tailored completely toward helping your team (and your customers).
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