Intercom

DECEMBER 2, 2024

Working with AI is no longer an option for customer service teams – it’s a necessity. With an influx of new entrants promising powerful AI agents, choosing the right solution has become increasingly complex. Making the right choice is a challenge for today’s support leaders for a number of reasons. Solutions range from basic chatbots to much more sophisticated AI agents, but elaborate marketing claims make it hard to tell them apart without hands-on testing. “To make an empowered decision,

AI 52

AI Start-ups Customer Service Legal 52

SurveySensum

DECEMBER 2, 2024

Are you running into roadblocks with Confirmit’s complexity or its high costs? Perhaps you’re seeking more agile and customizable options that align with your budget and needs. If you nodded yes, exploring Confirmit alternatives might be the right move for you. While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52