Futurelab
JUNE 7, 2024
#NoBullshitCX #20yearsFuturelab “Every comment has a context.” Not reading customer comments can cost you more than money. That’s what my last week’s column was about. But today I want to tell a story of how we analysed the comments and…decided to ignore them. Well, almost. We ran a Voice of the Customer pilot for a much-loved global lifestyle product.
Adrian Swinscoe
JUNE 7, 2024
This is a guest post from Colin Farquhar, senior vice president of enterprise IP video, and Kerry Lindsay, vice president of human resources at IPTV specialist: […] The post Overcoming cultural latency: How video technologies support today’s hybrid workplace first appeared on Adrian Swinscoe.
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Beyond Philosophy
JUNE 7, 2024
Various motivational biases and emotions shape customer experiences, emphasizing the need for a holistic approach to designing experiences. For example, the customer’s mood significantly impacts the customer’s decision-making processes. Today’s discussion highlights why understanding the customer’s mood and managing customer emotions helps you achieve your desired experience outcomes.
Customer Think
JUNE 7, 2024
A recent LinkedIn post by Dale W. Harrison ignited a lively debate about whether marketing can “create demand.” The post has received nearly 500 comments, and there are thoughtful views on both sides of the issue. Harrison observed that there’s an “almost universal” belief that marketers can create demand “out of thin air.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Hodusoft
JUNE 7, 2024
Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more.
Customer Think
JUNE 7, 2024
In today’s fast-paced world, consumers expect instant gratification and seamless experiences when interacting with businesses. This is where omnichannel and interactive solutions come into play – they offer a revolutionary approach to customer engagement that can significantly boost a company’s bottom line.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JUNE 7, 2024
Offering a seamless experience to your customers is essential to establishing a strong bond with them and establishing lasting relationships. There are a ton of competitors in your respective industry, trying their level best to steal your loyal customers. They won’t hesitate to cut their prices or offer lucrative deals to outmaneuver you.
Customer Think
JUNE 7, 2024
Partnership spans both Reddit's Data API as well as its Advertising API, which is now open with Sprinklr as the first official partner
Customer Think
JUNE 7, 2024
I was talking with my daughter about a friend of hers who had applied to work at the reception desk of a local health club. Her friend anxiously rehearsed the organization’s mission statement in order to recall it during her job interview.
Customer Think
JUNE 7, 2024
The news On May 29, 2024, Salesforce reported its results for the first quarter of the fiscal year 2025. Highlights are a total quarterly revenue of $9.133bn US, resembling a year-over-year growth of 11 percent a current remaining performance obligation of $26.4bn US a remaining performance obligation of $53.9B US an operating margin of 18.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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