Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

NGDATA

DECEMBER 19, 2023

RSM and NGDATA have formed a partnership to improve data-driven insights and customer solutions for financial organizations. RSM's FI Insights Platform, powered by NGDATA's IEP, offers tailored dashboards with real-time data for accurate insights and informed business decisions. Source The post NGDATA Powers RSM to Deliver Data-Driven Insights for Financial Institutions appeared first on NGDATA.

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CommBox

DECEMBER 19, 2023

One of the most valuable perks of attending industry events is gaining insight into the business strategies of similar companies. Especially when it comes to how they plan on leveraging this year’s biggest trend: AI in customer service. November’s UK Engage Summit really delivered, with high-profile brands in attendance including Amazon, Vodaphone, Ralph Lauren and Ikea, as well as powerful, tech-savvy speakers, allowing attendees to get a feel for what 2024 has to offer.

Customer Service 52

Customer Service AI Omnichannel Invoicing 52

SurveySensum

DECEMBER 19, 2023

Imagine walking into a store and being greeted not just by the usual array of products and promotions but by a vibrant, interactive screen asking for your opinion. It turns out, this isn’t just a novel experience – it’s a highly effective one. Studies have found a staggering 71% of consumers agree that digital signage captures their attention far more than online advertisements.

Text Analytics 52

Text Analytics Gaming Start-ups Customer Feedback 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

MyCustomer Experience

DECEMBER 19, 2023

Nicholas Watkis A selection of internationally published articles of observations on practical marketing management that the books don’t.

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SugarCRM

DECEMBER 19, 2023

In this digital age, where the heartbeat of business pulsates through lines of code and algorithms, I believe that Customer Relationship Management (CRM) stands as a testament to the rapidly evolving landscape of market conditions and customer expectations in the tech industry. But there’s no hiding the fact that in this $60 billion dollar industry, something isn’t working, and people are taking notice.

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CRM Artificial Intelligence AI Sales 26

Intercom

DECEMBER 19, 2023

Tech revolutions can sometimes be hard to notice at the very beginning, but the arrival of ChatGPT and generative AI over the past 12 months was not so much a tremor as an earthquake, transforming tech and reshaping entire industries. It’s fair to say 2023 was not a mere “turning point” or one of those all-too-common “paradigm shifts” – no, 2023 was one “WTF just happened” moment after another.

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AI Engineering Customer Service Sports 82