Lumoa
DECEMBER 19, 2023
Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming.
Intercom
DECEMBER 19, 2023
Tech revolutions can sometimes be hard to notice at the very beginning, but the arrival of ChatGPT and generative AI over the past 12 months was not so much a tremor as an earthquake, transforming tech and reshaping entire industries. It’s fair to say 2023 was not a mere “turning point” or one of those all-too-common “paradigm shifts” – no, 2023 was one “WTF just happened” moment after another.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NGDATA
DECEMBER 19, 2023
RSM and NGDATA have formed a partnership to improve data-driven insights and customer solutions for financial organizations. RSM's FI Insights Platform, powered by NGDATA's IEP, offers tailored dashboards with real-time data for accurate insights and informed business decisions. Source The post NGDATA Powers RSM to Deliver Data-Driven Insights for Financial Institutions appeared first on NGDATA.
CommBox
DECEMBER 19, 2023
One of the most valuable perks of attending industry events is gaining insight into the business strategies of similar companies. Especially when it comes to how they plan on leveraging this year’s biggest trend: AI in customer service. November’s UK Engage Summit really delivered, with high-profile brands in attendance including Amazon, Vodaphone, Ralph Lauren and Ikea, as well as powerful, tech-savvy speakers, allowing attendees to get a feel for what 2024 has to offer.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
SurveySensum
DECEMBER 19, 2023
Imagine walking into a store and being greeted not just by the usual array of products and promotions but by a vibrant, interactive screen asking for your opinion. It turns out, this isn’t just a novel experience – it’s a highly effective one. Studies have found a staggering 71% of consumers agree that digital signage captures their attention far more than online advertisements.
MyCustomer Experience
DECEMBER 19, 2023
Nicholas Watkis A selection of internationally published articles of observations on practical marketing management that the books don’t.
MyCustomer Experience
DECEMBER 19, 2023
CSA-Printstock/iStock It seems to be generally accepted that the main objective of every business is to fulfill its mission or vision.
Expert insights. Personalized for you.
83 
Let's personalize your content