Callminer
APRIL 30, 2024
Most companies still grapple with how to effectively collect and use customer data. This blog offers tips for cutting through the noise and use insights to drive meaningful business improvements?
Customer Think
APRIL 30, 2024
AI projects are increasingly running into a brick wall when it comes to getting meaningful, measurable results. The best way to measure impact is to understand what information is needed to support a specific process. One process or lifecycle that is important to all parts of the organization is the customer experience.
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Zonka Feedback
APRIL 30, 2024
Survey responses are invaluable for understanding customer sentiments and improving products or services. But sifting through endless survey responses to make sense of scattered feedback can be overwhelming. That's where multiple-choice questions come in.
Customer Think
APRIL 30, 2024
When I sat down to write this, I was reminded of an experience I had. I was on my second call of the week with an executive interested in a B2B customer experience map. This senior exec had a mid-size B2B company and wanted to improve its customer experience.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Experience Investigators
APRIL 30, 2024
As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let’s embark on an insightful exploration of CX in the live entertainment industry. In this episode, we tackle the challenge of crafting those electrifying moments that leave audiences craving more and performers feeling right at home.
Customer Think
APRIL 30, 2024
The latest edition of the International Journal of Sales Transformation focuses on the critical role that trust plays in sales. Here’s my contribution: Trust is an essential foundational element in any sales environment – and it can (and must) take many forms.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
APRIL 30, 2024
Marketing in the era of customer experience requires a shift in mindset from transactions to relationships. By placing the customer at the center of their strategies, businesses create memorable experiences that foster loyalty, advocacy, and sustainable growth.
Help Scout
APRIL 30, 2024
Unlock the potential of your customer service with analytics, and explore data-driven strategies to improve your business operations.
Customer Think
APRIL 30, 2024
IDT started to use Zoho around 7 years ago for its internal startup NRS. The scope was customer care with the objective of enabling the business to respond to quick and effectively to customers.
SugarCRM
APRIL 30, 2024
Recently, generative AI has revolutionized how businesses manage customer relationships with customers. The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX). According to McKinsey & Company , 40 % of respondents say their organizations will increase their investment in AI overall because of advances in gen AI.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Customer Think
APRIL 30, 2024
Brad Bolino provided a link to an Inc Magazine article about the Peter Principle. For their example, the author used salespeople who were promoted to sales managers based on their sales performance, but not because they had any specific skills or capabilities to be effective sales managers. Their sales management performance was poor.
Customer Think
APRIL 30, 2024
For a recent website redesign and development project, we adopted an agile project management approach with 30-day planning phases broken down into weekly sprints. This methodology allowed us to accelerate the design process because we had regular discussions with all members of the team involved.
Customer Think
APRIL 30, 2024
When someone asks you to describe ‘product marketing’ what is the first thing that you think of? It will usually be a visual reaction. You will think of how a specific product looks or how it makes you feel. Auto brands know this.
Customer Think
APRIL 30, 2024
Listen to the podcast: Once upon a time… These four words are the unmistakable beginning of a story, and if there is one thing we humans love, it’s stories. We love them in our news, in our dinner conversations, and even in our commercials. Storytelling is an essential part of communication with customers, too.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Customer Think
APRIL 30, 2024
A lot of people have been asking for advice on how they can get better at monitoring and evidencing Consumer Duty outcomes. It’s top of priority lists as we inch closer to completing the first year of implementation. The mandate from day one has been clear.
Customer Think
APRIL 30, 2024
Premise As I had mentioned in my blog post yesterday, stories are a medium to transmit ideas. As leaders, it is one of our most fundamental responsibilities to transmit ideas to those who follow us. The objective of the transmission of ideas may be different but the best medium remains stories.
Customer Think
APRIL 30, 2024
About a year ago, I spoke to Luc Dammann, President EMEA at Adobe, about some new research that Adobe had just published. The research found that consumers expect even better experiences from brands when economic conditions become more challenging. Now, if you think about it, that makes complete sense.
Customer Think
APRIL 30, 2024
Meeting customer expectations with the end product is one of the top priorities for scaling and growing a business. A software developing company faces several challenges to bridge the gap between the customer’s vision and the final product. This article discusses how a business can align the project with what its customers want.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Customer Think
APRIL 30, 2024
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