Doing CX Right
SEPTEMBER 17, 2024
Robots making burritos? Discover how Chipotle's AI revolution is reshaping the restaurant industry and customer experience impacts. The post What If Your Next Burrito Was Made By A Robot? appeared first on Doing CX Right.
Customer Think
SEPTEMBER 17, 2024
Supports mid-market brands with tailored, highly personalised customer journeys
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C3Centricity
SEPTEMBER 17, 2024
CPG leaders (Consumer Goods Companies) understand that delivering exceptional consumer experiences is crucial for distinguishing their brands. A customer-first strategy has emerged as a pivotal approach to business success in every industry, prioritizing customers’ needs, preferences, satisfaction and delight across all facets of an organisation.
Customer Think
SEPTEMBER 17, 2024
Bringing voice conversations a step closer to human-like interactions
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Help Scout
SEPTEMBER 17, 2024
Explore how the rising demand for AI skills is transforming customer support teams. Learn about AI-powered tools, emerging roles, and how to future-proof your CS career.
Experience Investigators
SEPTEMBER 17, 2024
Do you want to make a lasting impact in your first 100 days as a customer experience leader? Discover how to navigate your new role effectively with actionable insights from Jeannie Walters in this episode of the Experience Action Podcast. Hear strategies to help you understand your organization’s unique CX landscape, from identifying quick wins to building long-term visions that align with your company’s mission and values.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
SEPTEMBER 17, 2024
At Zonka Feedback, we’ve always been passionate about transforming how businesses handle customer feedback, and today, we’re excited to unveil something that will change the game once again—AI Sentiment CX Workflows.
SurveySensum
SEPTEMBER 17, 2024
Companies that close the feedback loop see 3x more promoters. Ignoring feedback leads to a loss of momentum — Promoters lose enthusiasm, Passives remain neutral, and Detractors can become louder in their criticism. To fix this, launch targeted NPS follow-up emails. These emails drive real engagement, turning insights into action and building lasting loyalty.
Experience Investigators
SEPTEMBER 17, 2024
Gain skills to demonstrate the comprehensive value of customer experience management, linking it to financial gains while providing actionable strategies for sustained success.
SugarCRM
SEPTEMBER 17, 2024
Jayco Corporation and Jayco Adelaide are two companies operating in RV manufacturing and dealership industry, respectively. With a long history behind and serving the Australian market, both companies found themselves forced to change the approach they had to business operations at the beginning of the COVID-19 pandemic. With areas they wanted to improve in ranging from Sales, Marketing, and Customer Experience (CX), and after extensive research, they decided to opt for SugarCRM’s solutions: Sug
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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