Doing CX Right

SEPTEMBER 17, 2024

Robots making burritos? Discover how Chipotle's AI revolution is reshaping the restaurant industry and customer experience impacts. The post What If Your Next Burrito Was Made By A Robot? appeared first on Doing CX Right.

AI 97

AI CX Customer Experience Technology 97

Customer Think

SEPTEMBER 17, 2024

Supports mid-market brands with tailored, highly personalised customer journeys

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C3Centricity

SEPTEMBER 17, 2024

CPG leaders (Consumer Goods Companies) understand that delivering exceptional consumer experiences is crucial for distinguishing their brands. A customer-first strategy has emerged as a pivotal approach to business success in every industry, prioritizing customers’ needs, preferences, satisfaction and delight across all facets of an organisation.

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E-commerce Gambling Social Media AI 62

Customer Think

SEPTEMBER 17, 2024

Bringing voice conversations a step closer to human-like interactions

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Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Help Scout

SEPTEMBER 17, 2024

Explore how the rising demand for AI skills is transforming customer support teams. Learn about AI-powered tools, emerging roles, and how to future-proof your CS career.

AI 59

AI 59

Experience Investigators

SEPTEMBER 17, 2024

Do you want to make a lasting impact in your first 100 days as a customer experience leader? Discover how to navigate your new role effectively with actionable insights from Jeannie Walters in this episode of the Experience Action Podcast. Hear strategies to help you understand your organization’s unique CX landscape, from identifying quick wins to building long-term visions that align with your company’s mission and values.

CX 59

CX Actionable Insights Customer Experience 59

Zonka Feedback

SEPTEMBER 17, 2024

At Zonka Feedback, we’ve always been passionate about transforming how businesses handle customer feedback, and today, we’re excited to unveil something that will change the game once again—AI Sentiment CX Workflows.

Customer Feedback 52

Customer Feedback AI CX Gaming 52

SurveySensum

SEPTEMBER 17, 2024

Companies that close the feedback loop see 3x more promoters. Ignoring feedback leads to a loss of momentum — Promoters lose enthusiasm, Passives remain neutral, and Detractors can become louder in their criticism. To fix this, launch targeted NPS follow-up emails. These emails drive real engagement, turning insights into action and building lasting loyalty.

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NPS Customer Satisfaction Actionable Insights Sentiment Analysis 52

Experience Investigators

SEPTEMBER 17, 2024

Gain skills to demonstrate the comprehensive value of customer experience management, linking it to financial gains while providing actionable strategies for sustained success.

Customer Experience 40

Customer Experience CX Customer Experience Management 40

SugarCRM

SEPTEMBER 17, 2024

Jayco Corporation and Jayco Adelaide are two companies operating in RV manufacturing and dealership industry, respectively. With a long history behind and serving the Australian market, both companies found themselves forced to change the approach they had to business operations at the beginning of the COVID-19 pandemic. With areas they wanted to improve in ranging from Sales, Marketing, and Customer Experience (CX), and after extensive research, they decided to opt for SugarCRM’s solutions: Sug

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Manufacturing CRM Innovation Sales 26

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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