The Success League

APRIL 23, 2025

By Alli Tiscornia Anyone who knows me knows Im a techno-optimist. I firmly believe in the potential of AI and the power of lean, scalable operations. But over the last few years, Ive watched Customer Success teams fall into a troubling pattern: building a playbook for everything. AI has enabled the creation and automation of playbooks to be faster and more ubiquitous.

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Doing CX Right

APRIL 23, 2025

A 13-year-olds interview with a Holocaust survivor uncovers powerful lessons on empathy and humanity. These are stories we must read and never forget The post Holocaust Survivors Story, Told Through a Teens Eyes And Why It Still Matters appeared first on Doing CX Right.

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LitmusWorld

APRIL 23, 2025

LitmusWorld & RepUp Merge their Operations; Launches an AI-Native CX Platform for Enterprises LitmusWorld, a leading enterprise SaaS platform, and RepUp, a Gurgaon-based AI-driven CX platform have signed a binding agreement to merge and unify their business operations. LitmusWorld & RepUp Merge their Operations; Launches an AI-Native CX Platform for Enterprises appeared on LitmusWorld.

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eglobalis

APRIL 23, 2025

In Part I of this series, we explored the core pillars of value creationeconomic exchanges, cost efficiency, ease of doing business, and growth enablement. These foundational dimensions ensure suppliers meet essential business expectations, providing a baseline for relevance. In Part II , we moved into the strategic and relational realms of value : building trust, tailoring engagement, co-creating innovation, and offering performance and service excellence.

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Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

LitmusWorld

APRIL 23, 2025

LitmusWorld & RepUp merge their operations; launch an AI-Native CX platform for enterprises LitmusWorld, an enterprise SaaS platform, and RepUp, a Gurgaon-based AI-driven CX platform have signed a binding agreement to merge and unify their business operations, creating an AI-native Customer Experience (CX) platform for enterprises. LitmusWorld & RepUp merge their operations; launch an AI-Native CX platform for enterprises appeared on LitmusWorld.

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Adrian Swinscoe

APRIL 23, 2025

Todays interview is with Don Schuerman, the CTO at Pegasystems, an industry-leading low-code platform for AI-powered decisioning and workflow automation. Don joins me today to talk [] The post Legacy transformation, agentic AI and how to get it right Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe.

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Futurelab

APRIL 23, 2025

#NoBullshitCX Think big, deliver small. Back when I was still a smoker, one of the major global tobacco brands asked me to help their network of reselling restaurants come up with innovative ways to serve customers. It was meant as a thank-you gesture to their best resellers, and we delivered a workshop full of creative ideas. The first session was a flop.

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Innovation 130

LitmusWorld

APRIL 23, 2025

LitmusWorld & RepUp Merge their Operations; Launches an AI-Native CX Platform for Enterprises LitmusWorld & RepUp Merge their Operations; Launches an AI-Native CX Platform for Enterprises LitmusWorld & RepUp Merge their Operations; Launches an AI-Native CX Platform for Enterprises appeared on LitmusWorld.

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SurveySensum

APRIL 23, 2025

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. It offers a drag-and-drop interface, making it easy to create and design forms. The tool also provides various templates for this purpose, which are customizable to users needs. But like every other tool, Formstack has its drawbacks. This includes weak customer support, limited integrations, and a steep learning curve.

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LitmusWorld

APRIL 23, 2025

LitmusWorld & RepUp Merge their Operations LitmusWorld, a leading enterprise SaaS platform, and RepUp, a Gurgaon-based AI-driven CX platform have signed a binding agreement to merge and unify their business operations, creating an AI-native Customer Experience (CX) platform for enterprises. LitmusWorld & RepUp Merge their Operations appeared on LitmusWorld.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail

LitmusWorld

APRIL 23, 2025

LitmusWorld and RepUp Merge to Create Unified AI-Driven CX Platform LitmusWorld & RepUp merge to create a unified AI-driven CX platform, combining SaaS infrastructure with AI-powered sentiment analysis & automation for enterprises. LitmusWorld and RepUp Merge to Create Unified AI-Driven CX Platform appeared on LitmusWorld.

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LitmusWorld

APRIL 23, 2025

LitmusWorld and RepUp merge operations The combined entity will operate under the LitmusWorld brand and will leverage advanced AI, NLP, and automation to enhance customer engagement and sentiment analysis. LitmusWorld and RepUp merge operations appeared on LitmusWorld.

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LitmusWorld

APRIL 23, 2025

LitmusWorld, RepUp Merge; Unveil AI CX Platform The merger brings together LitmusWorlds robust enterprise SaaS platform with RepUps cutting-edge expertise in AI-powered reputation management, customer analytics, and omnichannel engagement. LitmusWorld, RepUp Merge; Unveil AI CX Platform appeared on LitmusWorld.

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LitmusWorld

APRIL 23, 2025

LitmusWorld & RepUp Merge Operations to Launch an AI-Native CX Platform for Enterprises The combined entity will leverage advanced AI, Natural Language Processing (NLP), and automation to enhance customer engagement and sentiment analysis. LitmusWorld & RepUp Merge Operations to Launch an AI-Native CX Platform for Enterprises appeared on LitmusWorld.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

LitmusWorld

APRIL 23, 2025

LitmusWorld & RepUp Merge: Launch an AI-Native CX Platform The new unified platform will enable enterprises to unlock deeper customer insights, optimize engagement strategies, and drive customer-centric transformations at scale. LitmusWorld & RepUp Merge: Launch an AI-Native CX Platform appeared on LitmusWorld.

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