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The retail climate for 2025 is a bit uneasy. But AI is helping retailers create more fluid, personalized experiences. Learn how AI is reshaping both the customer and frontline employee experience.
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Many Customer Success (CS) leaders are at an inflection point: Can we build what we need for Customer Success inside Salesforce or is it time to invest in something purpose-built? Its a classic debate. CRMs are already in place and familiar with go-to-market (GTM) teams. But as Customer Success (CS) becomes more strategic, more teams are realizing that a CRM isnt enough to support the post-sales journey.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
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Before WaterCo upgraded their sales tech stack, every customer conversation depended on what a rep rememberedor jotted down in a notepad. As a manufacturer of pool and spa products, WaterCo had a solid ERP system (Epicor) to manage operations, but no central place to track customer relationships or insights. That changed when they brought in SugarCRM and sales-i.
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Before WaterCo upgraded their sales tech stack, every customer conversation depended on what a rep rememberedor jotted down in a notepad. As a manufacturer of pool and spa products, WaterCo had a solid ERP system (Epicor) to manage operations, but no central place to track customer relationships or insights. That changed when they brought in SugarCRM and sales-i.
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Table of Contents Key Takeaways The Burnout Behind the Clicks Rethinking the Ask: The Preference Center Building a Preference Center That Actually Respects People Common Roadblocks (and How to Get Past Them) Conclusion: What Happens When You Stop Interrupting? Ever feel like you’re clicking Accept on cookie banners without even thinking? You’re not alone.
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Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
LitmusWorld and RepUp Roll Out AI-Driven CX Suite LitmusWorld, a leading enterprise SaaS platform, and RepUp, a Gurgaon-based AI-driven CX platform have signed a binding agreement to merge and unify their business operations, creating an AI-native Customer Experience (CX) platform for enterprises. LitmusWorld and RepUp Roll Out AI-Driven CX Suite appeared on LitmusWorld.
LitmusWorld, RepUp Unite to Launch AI CX Platform LitmusWorld, a leading enterprise SaaS platform, and RepUp, a Gurgaon-based AI-driven CX platform have signed a binding agreement to merge and unify their business operations. LitmusWorld, RepUp Unite to Launch AI CX Platform appeared on LitmusWorld.
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