This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
When I wrote Listen or Die in 2017, we were witnessing a major shift in how businesses captured customer feedback. Voice of Customer (VoC) software had already disrupted traditional CSAT tracking, making it faster, cheaper, and more accessible. But even then, I couldn't have fully anticipated how AI would transform this landscape. Today, I want to revisit this evolution and explore how AI is reshaping VoC programsnot by replacing human connection, but by enabling deeper, more meaningful customer
Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? This incredible difference highlights the importance of implementing omnichannel contact center solutions to ensure seamless, integrated experiences across multiple communication channels.
We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her experience adopting AI in customer service. She tells Intercoms Senior Director of Human Support, Bobby Stapleton, about the immense impact its had for both Nuulys support team and customers, implementation challenges she encountered and overcame and her vision for the future of AI-first customer service.
With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
Chief Revolution Officer, John DiJulius sits down with Rory Vaden, who is the New York Times bestselling author of Take the Stairs. His insights have been featured in the Wall Street Journal, Forbes, CNN, Entrepreneur, Inc, on Fox News national television and in several other major media outlets. As a world-renowned speaker, His Tedx talk. Read Full Article The post 189: How to Build Your Personal Brand appeared first on The DiJulius Group.
By Michal Raz, Head of Partners at CommBox After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare digitalization between these two nations. While the US healthcare system remains largely voice-centric and process-heavy, Israel has embraced a digital transformation that puts patient convenience at the forefront.
Siloed operations and fragmented data prevent companies from achieving the sales goals and growth potential. But with the right solutions, you can overcome these bottlenecks on a whim. In this blog post, well explore how integrating ERP and CRM solutions create streamlined workflows, and lets you leverage customer-centric strategies and centralized data for smarter decision-making.
Siloed operations and fragmented data prevent companies from achieving the sales goals and growth potential. But with the right solutions, you can overcome these bottlenecks on a whim. In this blog post, well explore how integrating ERP and CRM solutions create streamlined workflows, and lets you leverage customer-centric strategies and centralized data for smarter decision-making.
We organize all of the trending information in your field so you don't have to. Join 20,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content