Adrian Swinscoe

FEBRUARY 19, 2025

Todays podcast is with Suvi Lindfors, Strategic Business Development, Netigate. Suvi joins me today to talk about why she thinks the contact center is becoming one [] The post Harnessing the contact centers potential as a real-time data gold mine Interview with Suvi Lindfors of Netigate first appeared on Adrian Swinscoe.

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Contact Center Customer Service Customer Experience 147

Execs In The Know

FEBRUARY 19, 2025

Every customer experience (CX) leader today faces the same daunting challenge: artificial intelligence (AI) is evolving at lightning speed, and the pressure to act is relentless. The boardroom demands innovation, customers expect seamless AI-powered interactions, and vendors promise the moon. But behind closed doors, many leaders are stuck in the same frustrating loophow do you cut through the noise, align AI with real business goals, and actually implement solutions that drive measurable impact

AI 52

AI Artificial Intelligence CX Innovation 52

The Success League

FEBRUARY 19, 2025

By Boaz Maor & Kristen Hayer Boaz Take: I love customer success! I love engaging with customers to get to know them and help them maximize value from the solutions they acquire from the company I work for. For the past quarter century or so (yes, I am getting old), my experience has been predominantly focused on serving large enterprise customers.

Construction 52

Construction Finance Healthcare Education 52

Hodusoft

FEBRUARY 19, 2025

5 Ways to Reduce Average Wait Time in Call Center Just imagine this scenario. As you call the customer care number of a business, you are greeted by an Interactive Voice Response (IVR) system. It gives you multiple options, which takes about a minute, and you choose to speak with a customer service representative. You then hear a message that says all the lines are busy and your call will be picked up by an agent shortly.

Healthcare 52

Healthcare Contact Center E-commerce Customer Satisfaction 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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