Fri.Feb 07, 2025

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SMALL IS BEAUTIFUL

Futurelab

#NoBullshitCX #20yearsFuturelab Nobody is too small for CX. Sometimes when I talk to clients, they say things like We are too small to do Customer Experience. CX is somehow believed to be something for the big names. Nothing can be further from the truth. I need to remind them all the time that the most customer-centric businesses are often small market stalls, hole-in-the-wall venues, little bars on beaches, and tiny corner shops.

CX 130
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Influencing a CX+EX+PX-Based Way of Life is Crucial Now

ClearAction

Influencing a CX+EX+PX-Based Way of Life is Crucial Now Lynn Hunsaker Who fuels your enterprise's growth? Customers fund salaries, budgets, and dividends Employees provide what customers need Partners deliver what customers need Accordingly, anything your enterprise is doing that's out of alignment with customer, employee, and partner needs (CX+EX+PX) is waste!

CX 79
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Friction-Free CX Can Lead to More Sales and Satisfied Customers

Execs In The Know

by Michael Aronowitz, Sr. Vice President, Sales and Solutions, VXI The modern customer journey is far more complex and circular than it used to be. The traditional journey that a customer would take can be summarized as a series of steps: 1. Awareness: The customer initially learns about a product 2. Research: The customer seeks out more information 3.

Sales 52
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NPS Integration: Harness Real-Time Customer Feedback to Drive Action

SurveySensum

Do you find yourself switching between multiple tools to run NPS surveys? What if your NPS surveys could automatically sync with the tools youre already using? No manual exporting, no data silosjust a seamless flow of feedback ready to drive your next big decision. Thats possible with NPS integration. With robust API connections and two-way integrations, you can centralize NPS data, streamline workflows, and ensure customer feedback is at the heart of every decision.

NPS 52
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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

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Beyond Basics: LMS Features You Didn’t Know You Needed

Gainsight

Customer retention is won or lost in little moments throughout the customer journey. The details set the tone for how quarterly and executive business reviews will go, the way customers communicate to your team, and all the other important markers of a happy customer. One of the most impactful ways to impress your customers, and increase their lifetime value, is how you invest in your customer education program.

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Help Scout Remains Committed to DEI

Help Scout

Help Scout hasnt wavered in our commitment to diversity, equity, and inclusion, which to us means creating a workplace that truly works for everyone.

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Lesson #13 Revisited: Show Me the ROI—How AI is Making the Business Case for VoC Even Stronger

PeopleMetrics

If you want leadership to invest in VoC, theres only one surefire way to get their attention: show them the money. When I wrote Listen or Die in 2017, I made it clear that proving ROI is the fastest way to gain executive buy-in for VoC. The best way to do this? Demonstrate how improving customer experience impacts business outcomes like reducing churn, increasing revenue, and strengthening brand loyalty.

VOC 62