Customer Think
AUGUST 17, 2024
Recently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on television, starring in a TV series aptly named The Bob Newhart Show.
Customer Think
AUGUST 17, 2024
The Future is Self-Service: How Businesses Can Thrive in a Gen Z and Millennial-Driven Market Generational differences always have, and always will influence consumer preferences.
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Customer Think
AUGUST 17, 2024
Image generated by DALL-E and Eric Karofsky Creating quality customer experiences (CX) is no longer a luxury but an imperative. Consumer expectations are ever on the rise, and those organizations that foster experiences that meet and exceed expectations will see dramatic benefits. At the heart of a customer-centric company is a CX governance structure.
Customer Think
AUGUST 17, 2024
To learn more about consumers’ changing preferences, my company, Bazaarvoice, did a survey where we asked over 8,000 global shoppers about the content they like to consume. According to the research, video-based user-generated content (UGC) has become a driving force in influencing purchases.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer Think
AUGUST 17, 2024
Have you ever been involved in a high-consideration buying decision?
Customer Think
AUGUST 17, 2024
Approval process automation has revolutionized the way businesses operate, offering streamlined workflows, faster decision-making, and improved efficiency. However, while the benefits of automating approval processes are numerous, many organizations fall into common traps that hinder the full potential of these systems.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
AUGUST 17, 2024
During the numerous webinars we host in which we provide helpful guidance to customer advisory board (CAB) managers, we always love to learn about the issues they may be challenged with in running their own CAB programs.
Customer Think
AUGUST 17, 2024
International travel has been gaining momentum since global restrictions driven by the pandemic stopped it in its tracks in early 2020. A steady rise in passengers is set to continue this year and match the levels recorded in 2019.
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