The DiJulius Group

AUGUST 7, 2023

Do you know if the customer experience your brand is offering really delivers, or is detracting from your customers and even your employees? Today’s consumers demand to do business with the people and brands that will offer them the best experience. With customer expectations at record high levels, it’s essential to know the causes and. Read Full Article The post What is Poor Customer Service Costing You And How Can A Consulting Firm Help?

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Customer Service Customer Expectations Customer Experience 79

CX Network

AUGUST 7, 2023

From content creation to predictive CX, Cisco’s Andrew Carothers explains how generative AI is taking CX by storm

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AI Customer Experience CX 98

CallCare

AUGUST 7, 2023

Effective communication is an essential part of business. Internally, it helps to facilitate collaboration, build positive work cultures and boost productivity. Similarly, when viewed in the context of business-customer relations, the ways in which you communicate with the outside world can make or break your brand’s image. In this blog, we breakdown what is meant by ‘business communication’.

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Social Media Government Business Operations Customer Service 52

CX Network

AUGUST 7, 2023

From nobody’s job to everybody’s job, Jeannie Walters shares her six tips for improving CX

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CX 96

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

SurveySensum

AUGUST 7, 2023

Struggling to make B2B customers happier? But how? – You must not only meet but exceed your customer’s expectations. It’s time to unleash the potential of your B2B customer experience. With effective strategies like personalization, omnichannel customer support, and an efficient VOC Program, you pave the way for a seamless, convenient, and hassle-free customer journey.

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B2B Customer Experience Omnichannel Customer Retention 52